• Who Social Cares on Social Media? (with Brooke B. Sellas)

  • Aug 15 2024
  • Length: 32 mins
  • Podcast

Who Social Cares on Social Media? (with Brooke B. Sellas)

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  • Summary

  • Let's dive into the world of social care and digital customer engagement with Brooke B. Sellas, founder and CEO of B Squared Media and author of Conversations That Connect.

    Brooke shares her extensive experience in leveraging social media to enhance customer experiences, focusing on proactive social care, the importance of quick and effective responses, and the role of social listening.

    You'll learn how engaging in meaningful conversations can lead to ROI, why hyper-personalization is the future of customer interaction and social media content ideas that generate conversations and responses.

    Brooke's company - B Squared Media

    Brooke on LinkedIn - Brooke B. Sellas

    Brooke's book - Conversations That Connect
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