In this episode, host Jim Klauck talks with Nathan from Shafer Heating and Cooling about their unique approach to technician training that makes them stand out in the HVAC industry. Nathan emphasizes the importance of comprehensive in-house technician training on a variety of system types to ensure stellar service on actual customer equipment. Shafer invests in over 250 hours of training per year for every team member, setting them apart from many smaller companies that primarily rely on on-the-job training.

According to Nathan Shafer boasts a dedicated training lab with eight to ten operational system setups of varying ages, where technicians can practice troubleshooting, uninstallation, reinstallation, and communication with the customer. Providing the best service means not just fixing the current issue but also anticipating potential problems and making recommendations.

More comprehensive training also takes place through partnerships with elite HVAC schools in Weatherford, Texas, and Little Rock, Arkansas. Trainees undergo one to six weeks of intensive coursework after completing the in-house program. These courses include focus areas and advanced diagnostics with the benefit of virtual VRF interactive experiences.

Jim commends Shafer's systematic approach to training, arguing that it leads to more confident, skilled technicians capable of managing potentially dangerous equipment elements like gas, electric, and water. He maintains that this pre-equipped training fosters confidence and safety for homeowners.

If you want to experience the Shafer difference for your HVAC needs, check the podcast description for the company's contact information.

For more information about Shafer Heating & Cooling in Hillsboro, Ohio - log on to

www.ShaferHVAC.us.

or check them out at www.checkapro.com.

www.ShaferHVAC.us.

Visit Us At -

You Can Call Anytime: (937) 466-1184.