Episodes

  • The Un-special Effect

    The Un-special Effect
    Nov 19 2024
    Specials: the chef's creative masterpiece, happy hour, and Black Friday specials are sometimes the customer's ultimate playground for chaos. Join us as we unpack the wild ways guests twist the word "special" into "I'll take that, but make it gluten-free, sugar-free, or unicorn-shaped." From substitutions gone rogue to demands that defy logic, this episode is a laugh-out-loud guide to what happens when customers take "special" to a whole new level!
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    26 mins
  • Waters for the Table

    Waters for the Table
    Aug 17 2024
    What better topic to discuss on a hot August day than water?! In our first episode, we tackle the all-too-common question, "Can we start with waters for the whole table?" We discuss the ins and outs of what the blanket statement "waters for the table" really means in terms of inefficiency, frustration, and waste. Jen, Jess, and Kathy offer their insights from a behind-the-scenes perspective on what seems to be the most simple request - a glass of water.
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    30 mins
  • Meet Your Meat

    Meet Your Meat
    Sep 3 2024
    Welcome to *Meat Your Meat*, the podcast episode that lays it all out-- no fowl play here! Ever wonder what came first, the chicken or your dinner? We're hatching the secrets of your favorite poultry, from the coop to the kitchen. Get ready to laugh as we pluck apart the stories of where chicken really comes from, meet the feathered friends who make it possible, and maybe even ruffle a few feathers along the way. If you're ready to put the 'fun' in 'farm to table,' this podcast is for you. Warning may contain clucks and puns!
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    23 mins
  • Micro Moments

    Micro Moments
    Sep 17 2024
    Micro Moments, Mega Impact: Turning Tiny Interactions into BIG Wins! In this episode, we dive into the magic of micro-moments - the small, often overlooked interactions with customers that can make or break their experience. But we're not here to dwell on the missteps! With a sprinkle of humor and a dash of positivity, we'll show you how these brief encounters can turn into memorable, loyalty-building moments. Whether it's a quick smile, a thoughtful gesture, or the perfect timing on that refill, we'll share how to make every second count and keep customers coming back for more.
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    27 mins
  • It's a Team Effort

    It's a Team Effort
    Oct 1 2024
    Welcome to Bases Loaded & Tables Wrecked, the only podcast episode where youth baseball teams turn restaurants into chaos zones! Whether it’s 20 kids ordering 80 chicken tenders, coaches trying to manage a team full of sugar-fueled wildcards, or the unsung heroes (aka the servers) dodging fastballs of french fries—we’ve got it all. Tune in for the behind-the-scenes madness of dining out with the world’s most unpredictable MVPs!
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    34 mins
  • In The Weeds

    In The Weeds
    Oct 15 2024
    Lost in the weeds: Tales from the service trenches. We've all been there - tickets piling up, tables waiting, and your brain about to short-circuit. In this episode, we dive deep into the chaos of being in the weeds. We swap war stories from the dining room battlefield, share survival tips, and find a way to laugh through it all. Whether you are a veteran server or just curious about the madness behind the scenes, grab a drink (you'll need it) and join us.
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    36 mins
  • Delaware Restaurant Association - Women of Hospitality 2024

    Delaware Restaurant Association - Women of Hospitality 2024
    Nov 5 2024
    Join us for a celebration of powerhouse women at the Delaware Restaurant Association's Women of Hospitality Event! This event shines a spotlight on the incredible women redefining hospitality. We are bringing unfiltered questions to the people that bring the service - from "What's the weirdest guest request you've ever gotten?" to "Strange food pairings." Tune in as we dive into the real, ridiculous, and downright hilarious side of hospitality with our brave guests. Join us for laughs, insider stories, and maybe a few secrets they thought they'd never tell!
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    38 mins