• Tracking Customer Sentiment

  • Mar 14 2023
  • Length: 58 mins
  • Podcast

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Tracking Customer Sentiment

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  • Summary

  • It's a fresh new year! How are you going to proactively measure customer satisfaction to ensure best in class retention? Have you considered using Net Promoter Score? How about Customer Effort Score? Beth Berry explores the most common form of tracking customer sentiment and provides actionable strategy for each feedback category. #NPS
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