• Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

  • Apr 7 2024
  • Length: 25 mins
  • Podcast

Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

  • Summary

  • Discover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasman. Downer’s Scott Wilson and Jake Grayson-Barker share with us valuable perspectives on leveraging feedback across multiple business units, embracing agility amongst emergencies, and achieving tangible business outcomes through effective CX and EX initiatives.

    Show More Show Less

What listeners say about Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.