Robbie Gleason knows warehousing woes all too well. As his medical supply business boomed, space quickly ran short in his packed Norfolk facility. But Robbie wasn't one to let limitations stop his growth.

Through this candid chat, learn how he got creative to maximize every inch. Discover too the system switch that untangled barcode battles. Most inspiring is Robbie's hustle to help others through his new 3PL venture, even while juggling family life in his rural village.

Tune in to find motivation from one entrepreneur's story of optimizing operations, overcoming obstacles, and helping fellow businesses fulfill their potential - all without losing sight of a work-life balance. Robbie proves the possibilities when you refuse to let warehouse walls hold you back.

Timestamps:

00:00 Intro
00:41 How did Robbie Gleason develop his business
08:25 Work ethics and work-life balance
12:55 Hustle culture and growth strategies for a UK-based e-commerce company
16:51 How does Robbie’s day look like?
18:26 Business challenges and strategies
24:12 The disadvantage of having two separate facilities
27:44 Challenges of small business ownership in the UK
32:25 Business regulations and taxes
39:57 What advice would Robbie give himself 3 years ago?
41:28 WMS migration and barcode issues
49:59 WMS software limitations and scalability
52:38 The most enjoyable part of the journey

In this episode, Cliff and Jeremy share battle-tested strategies for small businesses to compete against industry titans. Learn how to leverage customer research to stand out from the crowd and win big deals. Discover techniques for building rapport that keep clients loyal for life.

They'll also reveal their approach to prioritizing an endless list of tasks without drowning in busy work. Find out how to solve customer problems face-to-face instead of over email for better results.

Plus, gain insider tips for prospecting like a pro from their years of sales experience. Walk away with practical tactics to boost your business from the ground up using guerrilla marketing tactics.

Timestamps:

00:00 Differentiating yourself as a small business
08:06 The shift in marketing and communication
11:25 Enterprise sales and overcoming obstacles
20:10 How to prioritize time as a small business executive
29:37 Discipline and motivation in a small company
33:53 Trial and error to find the best path
36:25 How to interact with customers on-site?

In this premiere episode, you will meet the hosts of The Warehouse Insider, Cliff Hardesty from Bar Code Depot and Jeremy Hess from BullsEye Computing.

They share their entrepreneurial journeys and how a shared focus on customer care brought them together. Learn about their goal to help warehouse professionals through the insights gained over decades in the industry.

Discover challenges in returns management like damage in transit and human errors. Learn how implementing good strategies for optimizing processes are essential before investing in new technologies. Walk away with real-world advice on visibility, communication and customized solutions.

Timestamps:
00:00 Intro
00:37 Meet Cliff Hardesty from Bar Code Depot
05:49 Meet Jeremy Hess from BullsEye Computing
08:48 Shared values: Caring about the customer
10:39 Being a problem solver for your customer
13:03 The reason for starting a podcast
14:20 The Blue Star survey and the challenges of the return process
18:50 Technology utilization – RFID and barcodes
21:32 Software can’t replace a bad business process
24:06 The importance of communication in the return process
25:57 Return process challenges in the industry