When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alongside business success. They explore how investing in team well-being leads to better outcomes for veterinary hospitals, both financially and culturally. Let’s break down the key takeaways and how veterinary leaders can track the right metrics to create a thriving workplace.

Veterinary medicine is evolving, and understanding veterinary leadership metrics is critical for fostering sustainable success. Throughout this episode, Dr. Richmond shares research-backed strategies on how measuring employee engagement, workplace culture, and retention can drive profitability and improve patient care. From exploring the financial cost of burnout—as highlighted in research by Clint Neill, PhD (JAVMA & NIH Study)—to discussing practical ways to implement psychological safety and wellbeing in practice settings, this conversation is packed with actionable insights. If you're ready to transform your leadership approach and build a people-first practice, don’t miss Dr. Richmond’s expertise. Check out the handout for this episode for additional resources and visit Dr. Phil Richmond’s Website or LinkedIn to learn more about his work in veterinary wellbeing.

Dr. Phil Richmond will be speaking at the 2025 Medical Director Summit on May 6, presenting "Preventing Harm and Promoting Flourishing: OSHA for Our Brains & Souls." This session explores how veterinary leaders can create psychologically safe workplaces that support both well-being and business success. Don’t miss this opportunity to gain practical strategies for fostering a thriving, sustainable team. Learn more and register here: Medical Director Summit.



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Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a listener's dilemma: how to help a team that only sees each other’s weaknesses rather than strengths. The truth is, this pattern isn’t just a veterinary industry issue—it’s a human issue. When stress runs high, people focus on what’s wrong rather than what’s working. Left unchecked, this behavior can create a toxic culture that impacts morale, productivity, and patient care. But there’s good news: You can break the cycle and foster a more positive, collaborative workplace. Let’s explore how to navigate this challenge and cultivate a strengths-focused culture in your clinic.

Join us for the Uncharted Regional Leaders Summit, a brand-new virtual event designed for veterinary regional leaders overseeing multiple practices. On March 25, 2025, from 11:00 AM to 6:00 PM ET, this interactive experience will feature an inspiring session with Dr. Andy Roark, hands-on case studies tackling real-world leadership challenges, and guided goal-setting to create a clear action plan. Connect with a community of peers, gain practical solutions, and sharpen your leadership skills in a way that truly makes an impact. Learn more and register at Uncharted Vet.

Master Conflict Resolution today! Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Management Essentials Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Uncharted members get exclusive access! Ready to transform conflict into progress? Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynamic, is it the right move? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down the risks and rewards of minority ownership in a veterinary practice—from decision-making power (or lack of it) to financial pitfalls and the legal must-haves before signing anything. If you’re considering buying into a practice, this episode is packed with hard truths, action steps, and expert advice to help you make the right call. Let's get into this episode!

Uncharted Regional Leader’s Summit 2025: Elevate Your Leadership

Regional veterinary leaders—this one’s for you! On March 25, 2025, Uncharted Veterinary Conference is hosting a one-day virtual summit designed to help you tackle the biggest challenges in multi-location leadership. Start the day with Dr. Andy Roark’s expert session on coaching practice managers and medical directors. Dive into interactive case studies, exploring real-world issues like balancing operations with people management, ensuring hospital accountability, and strengthening collaboration across locations. Wrap up with actionable solutions, goal-setting, and change management strategies, and stay connected with an exclusive online community for continued support. Expect an engaging, high-energy experience, guided by Tyler Grogan, CVT, designed to keep you learning, networking, and growing. Register here: https://learn.unchartedvet.com/products/live_events/regional-leaders-summit-2025

Master Conflict Resolution and Build Stronger Teams

Let’s be real—conflict is inevitable in a busy veterinary practice. Whether it’s front-vs-back team tension, communication breakdowns, or difficult conversations, disagreements can disrupt the workplace. But with the right tools, they can also become opportunities for growth. The Conflict Resolution Certificate program is designed for managers and staff alike, equipping your team with practical skills to handle tough conversations with confidence, improve communication, and foster collaboration. This program helps transform workplace friction into progress, creating a healthier, more productive practice culture. Uncharted members get exclusive access! Ready to turn tension into teamwork? Learn more and enroll here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag