• The Future of Call Centre | Grant Walker

  • Mar 19 2024
  • Length: 50 mins
  • Podcast

The Future of Call Centre | Grant Walker

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  • Summary

  • Dive into the heart of call centre leadership with Grant Walker, CEO of 2B Connected and Chairman of Contact Centre Network New Zealand in this eye-opening episode of "Dialing In."


    Whether you're a seasoned contact centre manager or new to the arena, Grant's insights offer invaluable strategies for overcoming challenges and harnessing the true potential of your team. Here's what you'll discover:

    • Grant Walker's Journey: From frontline agent to CEO, learn the secrets behind his successful career in the call center industry.
    • Challenges Unveiled: Tackle high attrition rates and navigate the emotional toll on employees with practical, empathy-driven solutions.
    • Leadership Strategies: Gain expert advice on fostering resilience, promoting growth, and creating a supportive environment for your team.
    • The Future of Call Centres: Understand the evolving role of call center agents and the increasing demand for skilled, adaptable professionals.
    • Empowerment Through Listening: Discover the power of active listening in improving team performance and enhancing customer engagement.


    Tune in to transform your call centre operations and lead your team to new heights.


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