The Combustion Chronicles

By: Shawn Nason
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  • Summary

  • Join the unapologetic Shawn Nason as he deep dives into the power, influence, and opportunities embedded in Experience Ecosystems™. When bold leaders fuel big, consumer-centric ideas with courage, vision, and commitment, the result is a game-changing explosion that creates a people-first new normal. It’s time to blow up some silos and ignite an experience revolution by putting people first.
    Man On Fire
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Economics Management
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Episodes
  • Humanizing Leadership in Healthcare (with Faith Zaslavsky)

    Humanizing Leadership in Healthcare (with Faith Zaslavsky)
    Nov 15 2023
    In the dynamic landscape of the healthcare industry, where the stakes are high and the challenges are ever-evolving, the need for a robust and healthy environment cannot be overstated. Faith Zaslavsky, a seasoned leader in the field, sheds light on the critical elements that contribute to the prosperity of any healthcare organization — an environment that prioritizes stakeholders, embraces transparency in leadership, fosters innovation, values human connection, and tackles the perpetual challenge of maintaining positivity in the face of adversity. In today’s episode, Shawn Nason interviews the CEO of Theralink Technologies, Inc. as she shares her experiences and insights from her career in life sciences and oncology. Faith emphasizes the importance of creating a healthy environment for stakeholders, transparency in leadership, and the need for innovation in healthcare. Faith also discusses the importance of human connection in the workplace and the challenge of maintaining positivity in a challenging industry. She concludes with advice for women entering any industry, emphasizing the importance of asking questions and seeking guidance. In This Episode [02:24] Faith's role at Theralink [03:34] Transparency as a key insight [11:40] The patient-centered mission [14:04] The need for disruptors in oncology [20:28] Connecting humans with the science [23:39] Motivating and connecting with younger team members [26:16] Advice for women in the industry [27:31] The Combustion Questions What We Learned from Faith Zaslavsky The importance of creating a healthy environment where both internal and external customers can thrive. Tailoring interactions to meet people where they are and helping them engage in the process of innovation and change. The significance of transparency in leadership roles, ensuring that everyone has a seat at the table and that cross-functional teams understand each other's priorities. The importance of putting patients at the center of healthcare work and offering something different from what is currently available. Finding ways to bring joy and personal connection to the job, even in a challenging industry like life sciences. Notable Quotes [2:59] “When you’re a leader, it’s really important that the folks that you’re leading feel like they’re a part of the process, the innovation, the change, the mission, all of that.” [09:06] "Putting that connection of what you do to improve lives out in front keeps all of your human resources connected and what part they play in that, and praising them and having that broad corporate recognition is something that's very powerful.” [26:47] “Find people around you and ask questions. Don’t be afraid to ask questions. Don’t be afraid to gather context for whatever it is that you’re doing.” Our Guest Faith Zaslavsky, a seasoned executive, served as President and GM of a $2 billion genetics firm's Oncology Unit. With 23+ years in genomics, her leadership led to transformative developments, making genomics accessible in clinical practice. Now steering Theralink assay initiatives, Faith continues her impactful journey, striving to save lives through innovative healthcare solutions Resources & Links Faith Zaslavsky LinkedIn: https://www.linkedin.com/in/faith-zaslavsky-baa56651/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    32 mins
  • Making a Ruckus in Patient Experience (with Denise Wiseman)

    Making a Ruckus in Patient Experience (with Denise Wiseman)
    Nov 1 2023
    In a world constantly evolving with technological advancements and innovative breakthroughs, it's easy to assume that every aspect of our lives will also see remarkable progress. However, when it comes to healthcare, particularly the patient experience, the journey towards improvement has been a challenging one. In today’s episode, Shawn Nason interviews Denise Wiseman, founder of The PX Community, a healthcare organization aiming to improve the patient experience. Denise shares her journey in the healthcare industry, her motivation for founding The Community, and her vision for its future. She discusses the challenges in improving patient experience, the need for a mindset change in healthcare, and the importance of collaboration among all stakeholders. Denise also emphasizes the need to think differently and take risks in order to make significant changes in the healthcare industry. In This Episode [00:40] Introduction to Denise Wiseman [02:33] Catalysts that led Denise into the field of patient experience [05:05] The biggest challenge in improving patient experience [08:47] Healthcare's misunderstanding of patient experience [11:55] Lack of improvement in patient experience in healthcare since 2013 [13:06] Challenges in enhancing patient experience [14:39] The birth of The Community [19:01] Making a ruckus in healthcare [23:07] Building a network hub [24:46] ‘How Might We’ statement [25:42] Equipping people for change [26:37] Changing the healthcare mindset [27:46] The combustion questions What We Learned From Denise Wiseman The catalyst for change can come from personal experiences and the wisdom of others There is still a long way to go in improving patient experience The Community was founded to provide resources and support for healthcare professionals dedicated to improving patient care Collaboration and unity are important for the future of healthcare Awareness is the first step towards making a significant impact on healthcare Notable Quotes [05:15] “The work of patient experience is siloed in a number of ways. But when you think about patient experience, it is everything we do in health care, either directly or indirectly touches the patient..”  [09:06] “I think the fundamental problem is that health care doesn't understand what patient experience is. And this is a large problem that I don't think we can overcome.”  [19:39] “When we show up to make a ruckus, we're doing generous work. We're doing work on behalf of those we seek to serve.”  [20:20] “Being a ruckus maker to me is identifying those things that are problematic in health care that we're all aware of. But so many people are scared to point it out.”  Our Guest Denise Wiseman, a healthcare visionary and social entrepreneur, founded The PX Community (PXC) in 2021 to revolutionize healthcare by removing barriers to patient experience support. With over a decade in the field, she encourages innovative thinking and fosters connections that go beyond organizations. Denise's mission: "Make a Ruckus That Makes a Difference." Resources & Links Denise Wiseman LinkedIn: https://www.linkedin.com/in/wisewoman1/ PX Community: https://www.thepxcommunity.com/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    32 mins
  • Pioneering Healthcare Transformation (with Elizabeth Popwell)

    Pioneering Healthcare Transformation (with Elizabeth Popwell)
    Oct 25 2023
    The healthcare landscape has always been a dynamic and ever-evolving domain, driven by scientific advancements, breakthroughs, and shifting demographics. However, the COVID-19 pandemic that erupted in early 2020 brought about seismic changes, rapidly transforming the way healthcare organizations operate and strategize. In the midst of these challenges, healthcare leaders and professionals had to adapt and recalibrate their strategies to meet the evolving needs of patients, maintain the safety of their staff, and ensure the resilience of their healthcare systems. In today’s episode, Shawn Nason sits down with Liz Popwell, Chief Strategy and Transformation Officer for Stony Brook Medicine. They discuss Liz’s understanding of strategy, the importance of aligning strategy with an organization's mission and vision, and the role of partnerships. Liz also shares how the pandemic shaped their strategic plan and mindset, emphasizing the need to be patient-centric and consumer-centric. In This Episode [04:26] How strategy intersects with the patient, family, and employee experience in healthcare organizations [06:08] The importance of aligning mission and vision with external partnerships [10:32] How the pandemic has shaped Stony Brook Medicine's strategic plan and mindset [11:44] The fortunate position of Stony Brook Medicine with bounced-back volumes and finances, and the anticipation for the new strategic plan [13:17] How the pandemic changed Liz’s mind about strategy [16:08] Incorporating the patient's voice in serving under-resourced communities at Stony Brook [19:03] Making room for the voice of clinicians in the strategic plan [21:29] “How might we” statement [24:48] The Combustion Questions What We Learned From Liz Popwell Strategy plays a crucial role in making healthcare organizations stand out, and each organization has unique attributes that make them shine. A patient-centric approach is essential, considering the patient, family, and employee experience when developing a strategy Prioritizing the voice of the patient in decision-making processes is crucial, and organizations can gain valuable insights from market studies, community engagement, and student feedback. Transforming the healthcare industry into a people-first business model involves understanding patient needs, improving patient education, fostering collaboration, and leveraging non-traditional partnerships. Notable Quotes [02:36] “Strategy for me has always been about differentiation. It's always about how you can make your organization shine compared to other organizations.”  [04:31] “Ultimately, your strategy is your roadmap to live out your mission and your vision statements for your organization.”  [13:27] “I think the biggest thing that changed in my mind is I always knew we needed to be patient-centric, consumer-centric. But I didn't realize just how much we needed to double down on that.” Our Guest Liz Popwell is the Chief Strategy and Transformation Officer at Stony Brook Medicine, responsible for strategic planning, implementation, and business development. With prior experience as Chief Strategy Officer at Ascension Michigan, she improved market share, reduced out-of-network care rates, and fostered numerous transformative partnerships. Liz is a healthcare leader driving strategic success. Resources & Links Liz Popwell LinkedIn:https://www.linkedin.com/in/strategysuccess/ Twitter: https://twitter.com/epopwe01 Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    29 mins

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