• The Care Home Option - Episode 6 - When Things Go Wrong (Complaints and Safeguarding)

  • Nov 2 2022
  • Length: 45 mins
  • Podcast

The Care Home Option - Episode 6 - When Things Go Wrong (Complaints and Safeguarding)

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  • Summary

  • As discussed in previous episodes, ongoing communication and feedback are essential for building trusting relationships and a positive partnership of care.

    Positive feedback is great but when the experience of a resident or relative is less than expected or desired, it is important to know how to do this in a constructive way.

    We discuss the way that complaints are dealt with in places with good practice and what options are available when these may not be resolved in a timely manner.

    We also explain the concepts of safeguarding, abuse, and neglect in a care home setting and the responsibilities that various agencies hold, regarding reporting and resolving such concerns.
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