Welcome to Business Builder Way, where we explore the pathways to business success with industry experts and leaders. In today's episode, your host Wayne Herring is joined by Scott Broetzmann, founder of Customer Care Management and Consulting (CCMC). Scott shares his journey in enhancing customer experiences and the profound impact of his work through studies such as the "customer rage survey." We dive into the significance of making businesses more accessible, the art of customer problem resolution, and the critical role of authentic employee training. We'll also explore how Scott's research uncovers deeper societal issues, from customer rage to marketplace conflicts. Join us as we unpack actionable insights for small business owners, delve into Scott's approach to long-term client relationships, and navigate the challenges of implementing change based on customer data. Whether you're looking to boost customer retention or understand the evolving landscape of customer satisfaction, this episode is packed with valuable takeaways to help you build your business in a meaningful way.

Links:

LinkedIn: https://www.linkedin.com/in/scott-broetzmann-6015741

National Customer Rage Survey: https://customercaremc.com/resources/the-national-customer-rage-survey/

https://www.linkedin.com/in/mikel-bowman-256137122

https://bowmanlegacies.mykajabi.com/

Join us for another episode of the Business Builder Way podcast with host Wayne Herring. Our guest Mikel Bowman shares his transformative leadership journey, using the samurai sword as a metaphor to highlight life integration rather than work-life balance. Mikel describes his evolution from traditional leader to mentor as he helps others reach their full potential.

Mikel discusses key insights from his book and the "Lead from the Middle" conference, showing how anyone can drive organizational change, regardless of their position. Through his work with his wife, Mikel demonstrates how trust and strategic alignment can unite both personal and professional life.

This episode provides both inspiration and practical guidance for effective leadership. Join us as we explore the art of life integration with Mikel Bowman.

Welcome to another episode of the Business Builder Way! Join host Wayne Herring as he sits down with industry leader Chris Tatge, co-owner of Dynamic Construction and DC Materials. This episode is a deep dive into Chris's remarkable journey from a 17-year-old framing carpenter to becoming the force behind Wisconsin's largest framing contractor and a fast-growing materials supplier. Discover how Chris's passion for carpentry and strategic business acumen propelled his company to grow by over 1100% in just three years. He shares insights on his unique business model that integrates a lumber yard, offering clients unparalleled value and control over the construction process. Tune in to learn about Chris's management philosophy, the power of mentorship, and how he balances the demands of a thriving business with personal commitments. Whether you're in the construction industry or an aspiring entrepreneur, Chris's story is an inspiring testament to innovation, collaboration, and community success. Don't miss this conversation that explores both the tactical and personal aspects of building a successful business.

Linkedin: https://www.linkedin.com/in/chris-tatge-38007a72/