Episode Summary:
In this episode, Maribel Lopez speaks with Google Cloud Product Manager Bobby Allen about the current benefits and future possibilities of artificial intelligence in the context of Google’s AI services. They explore the flexibility of Googles services that sets them apart, the environmental impacts of LLMs in comparison with their predecessor NLMs, and how companies can take a human approach to AI to make peoples lives better.

Key Themes:
Maribel and Bobby begin by discussing Google’s AI services. Allen explains the wide variety of AI services offered by Google, which fall into three main categories: building AI, building with AI, and using AI. Most organizations are currently interested in using AI, and they have seen tangible benefits from doing so.

Bobby refers to these benefits as the “four I’s”: insight, increase, improvement, and innovation. Companies that adopt AI can see increases in productivity, gain insights into large documents through AI summarization, and more. Ai also has growing applications in compliance and query creation to analyze large datasets.

Last, Maribel and Bobby discuss the future of AI. Bobby points to a human-first future with a focus on the impacts of AI applications, including sustainability and marginalization. He believes that AI should solve real problems and male peoples lives better.

Follow Bobby Allen: https://www.linkedin.com/in/ballen-clt/

Learn more about AWS: http://aws.amazon.com/

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://linkedin.com/in/maribellopez/

Episode Summary:
In this episode, Maribel Lopez speaks with Qventus co-founder and CEO Mudit Garg. Mudit explains how automation can help patients receive efficient care and hospitals maximize their performance. Learn how Qventus is helping hospital systems cut down their “excess days,” why efficiency is essential to care, and Mudit’s predictions for the future of AI in healthcare.

Key Themes:
Maribel begins the episode by speaking with Mudit about how Qventus is changing the hospital system for the better. Mudit explains that AI can be extremely helpful for hospital coordination. There are many cases in healthcare where the patient and the hospital system are aligned in their goals, like booking a surgery for a patient, but administrative complexities make those goals difficult to accomplish.

Qventus bases its system on two crucial components – behavioral science and machine learning. Machine learning is a great tool for determining patterns for coordination and scheduling, but factoring human behavior is crucial to create a model that actually works. Mudit credits the success of Qventus to the combination of these factors.

Maribel and Mudit also discuss the future of artificial intelligence in hospitals. Many industries are adopting AI in a wide range of applications, but Mudit suggests that healthcare systems should focus in on perfecting technology that benefits both patients and hospitals. He also notes his interest in Ai’s potential for data siloing, which would cut down administrative work.

Follow Mudit Garg on LinkedIn: https://www.linkedin.com/in/gargmudit/

Learn more about Qventus: https://qventus.com/

Visit the 3Blue1Brown YouTube Channel: https://www.youtube.com/@3blue1brown

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://linkedin.com/in/maribellopez/

Episode Summary:
In this episode, Maribel Lopez speaks with Roni Jamesmeyer about the changing role of AI in healthcare. Roni Jamesmeyer, the the Senior Healthcare Marketing Manager for Five9, has over twenty years of experience in IT sales, giving her an understanding of the complexity of healthcare delivery. She focuses on Five9's healthcare strategy to help health systems, payers, and life sciences move their contact centers to the cloud and close the gaps in patient communications. Maribel and Roni discuss technological advancements in AI, different uses of AI in healthcare, and Roni’s research findings.

Key Themes:
Maribel and Roni open the episode by discussing the healthcare industry’s past attempts to improve the patient experience and how its goals have shifted. Currently, Roni is seeing healthcare companies working toward an omnichannel experience for their customers – meaning that they can interact over many communication channels.

AI is helping the industry move forward. Intelligent Virtual Agents (IVAs) improve operations in four major ways: security, patient experience, revenue generation, and reduced administrative backend work. Different companies may focus more on some of these categories than others, but all four functions are extremely important to the healthcare industry.

Roni also discusses her AI research findings. She found that AI tuning is crucial to improvement, allowing models to pick up and retain information. As these models are used, they become more personalized and more intelligent and can take on more work as a result. She also found that AI agents open up phone lines, allowing previously missed calls to be answered.

Visit Maribel Lopez’s Website: https://www.lopezresearch.com/

Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez

Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch

Follow Maribel Lopez on LinkedIn: https://www.linkedin.com/in/maribellopez/

Learn More About Five9: https://www.five9.com/

Download AI in Healthcare: How AI Drives Value for Five9 Customers: https://www.five9.com/resources/ebook/how-ai-drives-value-healthcare-customers#:~:text=Partners-,AI%20in%20Healthcare%3A%20How%20AI%20Drives%20Value%20For%20Five9%20Healthcare,customer%20surveys%2C%20and%20analyst%20insight.

Attend Roni’s Webinar with Exact Sciences: https://www.five9.com/registration/2024/exact-sciences-webinar

Follow Roni Jamesmeyer on LinkedIn: https://www.linkedin.com/in/roni-jamesmeyer-5733461/