Episodes

  • Algorithm favorites (Group #4) in 60 seconds - OMOQ #207
    Oct 18 2026

    Enjoy three business questions designed to stimulate thought and improvement. Today we feature three algorithm favorites (56, 60 & 62) inside this release. You can find our entire question catalog on our channel. We would be honored with your subscription. Cheers!

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    1 min
  • Algorithm favorites (Group #2) in 60 seconds - OMOQ #205
    Oct 11 2026

    Enjoy three business questions designed to stimulate thought and improvement. Today we feature three algorithm favorites (34, 37, 42) inside this release. You can find our entire question catalog on our channel. We would be honored with your subscription. Cheers!

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    1 min
  • Algorithm favorites (Group #1) in 60 seconds - OMOQ #204
    Oct 7 2026

    Enjoy three business questions designed to stimulate thought and improvement. Today we feature three algorithm favorites (4, 11, 30) inside this release. You can find our entire question catalog on our channel. We would be honored with your subscription. Cheers!

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    1 min
  • How often do you praise a customer, or an employee? OMOQ #203
    Oct 4 2026

    If you’re not in the habit of praising employees on a regular basis, you may want to start finding sincere compliments to pay forward. The power of our positive words to employees are often perceived as priceless. One compliment can put a beat in the step of an employee for a week, a month, or maybe longer. The same goes for our customers. Pass on a sincere compliment to a customer, and then watch their reaction. Recognizing an accomplishment with genuine praise is priceless, and great for inspiring both associates and customers.


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    1 min
  • How is your attitude affecting customers? OMOQ #202
    Sep 30 2026

    Whether we know it or not, our attitude often pours the perception foundation cement of our customers. If we are short, curt and rude, it will be very, very hard to get a potential customer to lean our way. Maybe today’s a great day to start checking your attitude at the door when you walk into the office each morning. Positive and upbeat attitudes usually translate to positive business outcomes. Negative attitudes, often morph into excess tension, issues and customer uneasiness. The keys to the bus are in your hands. How will you drive your daily interaction route?


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    1 min
  • What significant business facts have you never shared with your customers? #201
    Sep 27 2026

    We all need great reasons to communicate with our customers. One of the easiest exercises is to sit down and examine what important, or significant business facts have you forgotten to tell customers about? Many times, these facts can directly affect customers. Imagine if you were to discover 10, 15 or 20 bits of customer-pleasing information you could share with customers? These fresh info bites would serve as great social media content and can assist in drawing customers to you company. If you’ve never gone about this exercise… Today is a great day to start.

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    1 min
  • What if your company replaced leaning with cleaning? OMOQ #200
    Sep 23 2026

    Imagine adopting the old restaurant management moniker of, “if you have time to lean, you have time to clean.” Without uttering a word. the way we keep the interior of our offices, the entranceway, the outside walkway, our administrative paper sorting, and the overall appearance of our offices tell customers a lot about our businesses. Imagine the impactful messaging you are communicating to customers when they consistently witness a neat, tidy and pleasant office environment? We are telling them we take care of what we are given. We are good stewards, and we will take care of customer time and money the same way we do our offices. Maybe it’s time to start cleaning when you want to start leaning.

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    1 min