Business is looking and feeling too casual these days. We operate at WARP speed, cutting corners, multitasking constantly. Then, amidst all this chaos, we partially answer questions with cryptic, text abbreviations. Our associates, or customers often ask us 2,3 or 4 questions at once, and then we go on to answer in unintelligible, short-hand quips that have tons of grey area, and, we only answer one of the multiple questions. This leads to misinterpretation, mistakes ensue, customers defect, and hard-earned profitability is swept away by the mistakes. Is this you? Is this your company? Let’s all wake up and start writing business correspondence in complete sentences. Stop the insanity! Today!

Support the show

What if we became Chief Encouraging Officers at the office? Most of us spend more time working than we do with our own families. As a result, the workplace often takes on the role of our second family. Knowing this, why don’t more leaders adopt a mindset of knowing employees by name, and knowing a little about their families? Maybe your employees are going through something, and encouragement could help their situation. We invite our audience to start knowing more about their employees. Try being a Chief Encouraging Officer!

Support the show

Intercompany divisions, often pursue goals, and objective specific to their operational structure. However, lost in the shuffle, is tying all the divisions together, so that everyone works in a harmonized effort to satisfy the customer. Are your internal divisions pursuing divisional success over total customer satisfaction? It’s a fair question that many companies need to answer. How about your company?

Support the show

The first 30 seconds we meet potential customers is all we have to make a good first impression. When we succeed, we launch the transaction process with the wind at our back. When we don’t succeed, we dig an unnecessary hole that can often be hard to climb out of. What is happening in your company with those first 30 seconds of customer interaction?

Support the show

We often hit the business “Danger Zone” when we blindly copy and paste attractive-sounding business procedures, instead of critically thinking critically about our own business. Where are you in this click and drag world? Do you manage by shallow convenience, or by deep thought?

Support the show

The answers to improved profitability often hide deep below the way things look on the surface. Are you a detail-surfer, snorkeler or scuba diver? Maybe it’s time to do a deep dive to become more profitable.

Support the show

When it comes to faulty behavior, societal trends often suggest we adopt a blame-shifting mindset over a self-ownership model. However, in business it is quite the opposite because the orders usually stop flowing when a customer is dissatisfied. In business we have to buck the societal leanings, eat some humble pie, and then accept the fact that we need to improve to get the orders flowing again. This takes a mindset of humility. Are you will to eat some humble pie in order to serve your customer better?

Support the show

How to keep customers is not a topic often discussed in business board rooms. We spend a lot of board room time talking about getting new customers. However, we need to spend as much time discovering more ways to increase customer satisfaction so we can retain the buyers we have. What about your company? Is it time for a new mindset?

Support the show