• Shifting Dynamics: Navigating Renewals and Expansions in Customer Success

  • May 25 2023
  • Length: 7 mins
  • Podcast

Shifting Dynamics: Navigating Renewals and Expansions in Customer Success

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  • Summary

  • In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like approach, our team examines his points, offering in-depth analysis, insights, and alternative perspectives.

    Chiu's Linkedin Post
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