• ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

  • Jun 28 2024
  • Length: 35 mins
  • Podcast

ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM) cover art

ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

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  • Summary

  • This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

    Featured Speaker:
    • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
    • RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
    • Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

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