Vanessa Theed is currently the Volunteer and Apprenticeship Strategy Manager at the Natural History Museum and Vice-Chair for the Heritage Volunteering Group (HVG). Having worked in Volunteer Management for the last 16 years. Vanessa has a wide variety of experience across different sectors as well as leading on the Investing in Volunteers (IiV) accreditation for best practice for several organisations. Vanessa hosted one of the first HVG regional network events along with one of the first HVG Volunteer Conferences. She has developed and supported HVG Inspire events working with local regional networks and has provided Volunteer Management Masterclasses at the Museum and Heritage Show. Vanessa has lots of energy and enthusiasm and is extremely passionate about volunteering and all that it can bring to both volunteers and volunteer managers. She doesn’t dwell on the negatives and likes to find solutions to problems and find new ways of working, developing initiatives that can support those we engage with and building collaboration across the sector. The Heritage Volunteering Group can be found online at http://heritagevolunteeringgroup.org.uk Music by Zen_Man from Pixabay Thanks to Awesome Panda for their work editing this episode. Find out more at https://www.awesomepandauk.com