• Season 2 | Episode 2: Moving Upmarket

  • Sep 23 2020
  • Length: 22 mins
  • Podcast

Season 2 | Episode 2: Moving Upmarket

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  • Summary

  • Brian & Scottie Elliott are the husband & wife co-founders of Gather, an interior design project management app. On this episode, Rob chats with Brian & Scottie about taking their product upmarket, focusing on customer success, hiring consultants and contractors, and more! The topics we cover [01:43] Check in on how this week has been going Setting things in motion with some new hires MRR now growing off the chain but feeling good about accomplishments Shifting focus from growing while also building out process MRR growth is not everything [04:50] Scottie talks about hiring Looking at three potential hires right now: lead gen, VA, and an industry expert Consultant vs contractor. A contract shows up and performs a task, a consultant is an expert in the industry Moving from task-based hires to project-based hires With Tinyseed funding now have the opportunity to do more hiring [08:59] New business processes Scottie was initially doing customer support Now realiz
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