• Kristie Jones’ Secret Weapon For Sales Success
    Nov 21 2024
    In this episode of The Sales Gravy Podcast, Jeb Blount Jr. sits down with sales guru Kristie Jones as she shares her secrets to success, including powerful mindset shifts and strategies to unlock your full potential. Key Takeaways: – The Importance of Positivity in Decision-Making: Positive decisions about entering a sales role, rather than trying to escape a current job, can lead to more fulfilling outcomes. Sales success often comes when you're focused on going toward something, not just getting away from something else. – The Power of Financial Transparency: Open conversations about money and commissions lead to better financial decisions. Early exposure to financial planning, like saving for retirement, gives a long-term advantage in wealth-building. – Understanding Your Sales Superpower: Knowing yourself is key to excelling in sales. The first step is to identify your sales superpower—your unique strength that sets you apart in the sales process. Once you understand this, you can match it to the right product, industry, and role. – Self-Awareness is Crucial: True self-awareness, including recognizing strengths, weaknesses, and natural abilities, is critical in achieving success. You need to ask yourself and others about your strengths to identify your superpower, which helps guide career decisions. – Leveraging Your Secret Weapon: A secret weapon is a strategy or skill that, while not always obvious, can turn the tide in a difficult situation. It’s the “ace up your sleeve” you can use when you need to close a deal, much like leveraging your unique strengths at the right moment to get results. – Leveraging Your Strengths: Focus on identifying and doubling down on what you're naturally good at, especially in negotiations and closing deals. Emphasizing your strengths allows you to excel in areas where others may struggle. – Mindset Matters: A positive mindset is crucial for success. Self-talk plays a significant role in shaping this mindset. Avoid statements like "I'm bad at sales" or "I'm not a good negotiator" and instead focus on positive actions, such as "I made a mistake, but I'm not a failure." – Challenge Negative Self-Talk: Negative self-talk is natural but can be countered. Recognizing when it's happening and replacing it with affirmations or positive phrases like "I'm the winner" helps refocus your mind and combat doubt. – Visualization for Success: Mental visualization is a powerful tool for success. Visualize achieving your goals—whether that's winning a tennis match or closing a deal. This helps your brain work towards these outcomes even when you're not actively working on them. – Proactive Career Management: Don't be reactive about your career. Be proactive, conduct research, and approach potential employers with a tailored message, showing why you're the right fit even when no job is advertised. This sets you apart from others who take a more passive approach. – Intentional Job Search: Treat your job search like a search for a life partner, not just a "job." A career should align with your long-term goals, and you should actively seek out companies and positions that match your vision. A more intentional, tailored approach is more effective than just applying everywhere. https://www.youtube.com/watch?v=laJlmjse754 Negotiation: A Key to Unlocking Opportunities Negotiation is often seen as a key skill in sales, and rightfully so. However, what if negotiation could be viewed as a superpower, a tool that could unlock countless opportunities and elevate one's sales game? In many ways, getting an appointment or making the initial connection is already a negotiation in itself. By shifting the mindset to view negotiation as a strength, it opens up a world of potential. Instead of focusing on weaknesses, one can use what they excel at to create better outcomes in sales. This mindset can be incredibly powerful, particularly in a competitive field where every advantage...
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    40 mins
  • Sales on the Rocks feat. Patrick “Pops” Garrett
    Nov 14 2024
    In this lively episode of The Sales Gravy Podcast, Jeb Blount welcomes Patrick "Pops" Garrett, Founder & Chief Drinking Officer of DrinkCurious, to explore the unique intersection between bourbon tasting and sales engagement. Key Takeaways: – Virtual Tastings as Sales Hooks: Virtual bourbon tastings became an effective "hook" to attract attendees to sales demos, webinars, and client meetings, increasing engagement and helping to break through typical sales communication noise. – Engagement and Word-of-Mouth: The interactive and educational nature of DrinkCurious’s tastings fostered memorable experiences that spurred word-of-mouth promotion, leading to increased client requests. – Holiday and Retention Use: Drink tastings are popular not only for prospecting but also for employee rewards, client retention, and holiday gifting, with options for virtual events that clients can record and revisit. – Bourbon as Cultural and Historical Icon: DrinkCurious incorporates bourbon’s cultural history into tastings, educating participants on bourbon’s evolution, production, and how it has influenced American culture over decades. – Gamification in Tastings: To increase engagement, DrinkCurious includes gamified elements where clients guess the bourbon or earn rewards, which can further connect the tasting to the client’s sales objectives. – Event Flexibility: DrinkCurious provides both virtual and in-person tastings, including options for trade shows, private gatherings, and post-conference events, accommodating various client needs. – Building Client Connections: Tastings help establish rapport between clients and sales teams, providing a memorable, relationship-building experience that offers a strong foundation for ongoing conversations. – VIP and Exclusive Gatherings: DrinkCurious organizes exclusive, high-end tastings for VIP clients, offering a tailored, premium experience that enhances client relations and creates unique business opportunities. https://www.youtube.com/watch?v=XdxWUVM0fDE The Power of Experience Sales teams today face an ever-increasing challenge to capture the attention of their clients and prospects. In a world filled with automated emails, digital advertising, and competing messages, it’s easy for outreach to get lost in the noise. DrinkCurious, a unique company specializing in bourbon tastings and whiskey experiences, has found a way to break through this clutter. Founded in early 2021, DrinkCurious uses virtual and in-person bourbon tastings to help sales teams engage with clients in a memorable, personal way. By blending education, entertainment, and a bit of gamification, DrinkCurious provides a creative, impactful solution to the challenges of modern sales outreach. Origins of DrinkCurious DrinkCurious originated as a bold step from its founder, who left a traditional advertising career to pursue something he was passionate about: whiskey. With a mission to create deeper, more meaningful interactions between companies and clients, he developed a strategy to use bourbon tastings as a hook to draw in clients and keep them engaged. These tastings are more than just sampling different spirits—they’re interactive experiences that teach clients about the history, culture, and science behind bourbon. By helping people understand the product, DrinkCurious creates a shared experience that builds rapport and leaves a lasting impression. The Virtual Tasting Solution One of DrinkCurious’s primary offerings is the virtual tasting, which became a popular option during the pandemic. Many companies were looking for new ways to engage clients when in-person meetings and events weren’t possible. The virtual tasting quickly became a solution to this problem. By offering clients and prospects a fun, interactive experience that could be enjoyed from anywhere, DrinkCurious helped sales teams keep relationships strong even during a time when in-person interactions were limited.
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    1 hr and 31 mins
  • From Hustle to Leadership: The Journey in Sales and Staffing feat. Andy Matheou
    Nov 7 2024
    In this episode of The Sales Gravy Podcast, Jeb Blount sits down with Andy Matheou from RHM Staffing to dive deep into the challenges and triumphs of selling in the staffing industry. Andy shares his journey from individual contributor to a leadership role, offering invaluable insights on hustle, resilience, and the unique demands of staffing sales. Key Takeaways: – Early success in sales can be attributed to a strong work ethic, with long hours and dedication playing a significant role in career growth from sales contributor to leadership roles. – Competitiveness and resilience are essential traits in both sales and personal life, helping individuals push through challenges and setbacks. – The staffing industry presents unique challenges, as selling intangible services such as staffing solutions requires resilience and the ability to manage client skepticism. – Transitioning from an individual contributor to a leadership position often involves a shift in focus, prioritizing team success and development over personal financial gain. – Successful leadership requires setting aside personal ego and prioritizing the success of the team, with the focus on empowering others rather than seeking individual recognition. – A strong sales team culture is built around humility and mutual respect, where talented individuals support one another and work collaboratively toward shared goals. – Cold calling and consistent outreach are crucial strategies for success in sales, helping to gather information about decision-makers and open doors to larger deals. – Securing large accounts is often the result of thorough groundwork, including mapping out stakeholders and targeting the right individuals through persistent outreach. – Trust in the sales process and discipline in following proven methods are critical factors for long-term success in sales, especially for those new to the field. https://www.youtube.com/watch?v=8KVaLlF-UbE The Importance of Hard Work in Sales Success in sales often begins with hard work. Putting in long hours and demonstrating a strong work ethic can lay the foundation for career growth. Early in a sales career, working weekends, making countless cold calls, and attending numerous meetings is essential. Hard work helps develop resilience and stamina, which are critical in the competitive nature of sales. In many cases, individuals who start as contributors in sales work their way up to leadership roles by consistently showing dedication to their work. The early success they achieve is often a result of their tireless efforts, setting the stage for future career advancements. Resilience and Competitiveness Drive Success Sales is not an easy field. There are frequent setbacks, rejections, and obstacles to overcome. A key factor that helps individuals succeed is their resilience and competitiveness. In both personal and professional life, being able to handle challenges and bounce back after failures is essential. Resilience allows sales professionals to learn from their experiences and adjust their strategies. It helps them stay focused and motivated, even when facing tough markets or challenging clients. Competitiveness pushes individuals to keep improving, always striving for better results. Navigating the Challenges of Selling Services In certain sectors, such as the staffing industry, selling services can present unique challenges. Unlike tangible products, services like staffing solutions can be harder to sell. Potential clients may be skeptical about the value of intangible offerings, and building trust becomes a critical part of the sales process. This requires a combination of patience, persistence, and the ability to manage client expectations. Understanding the specific needs of each client and effectively communicating how a service can solve their problems is crucial. Success in these industries comes from learning how to sell the intangible.
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    46 mins
  • Digital Sales Mastery: Building Trust in the Modern Era feat. Neil Cameron
    Oct 31 2024
    On this episode of The Sales Gravy Podcast, host Jeb Blount Jr. and guest Neil Cameron discuss the evolving landscape of B2B sales, focusing on how to adapt to millennial buyers, the importance of authenticity in digital sales, and strategies for building trust in the modern sales environment. Neil emphasizes the significance of understanding buyer psychology in today's digital age. Key Takeaways: – Shift from Traditional Sales to Digital Proficiency: The old sales model is broken. Sales professionals now need digital skills, especially in social media, AI, and data, to meet today’s digital buyers. – Importance of a Digital Sales Strategy: Building an effective digital sales strategy requires orchestrating multiple online touch points to create a harmonious customer experience. – Customer-Driven Buying Process: Buyers today conduct independent research, with 68% of B2B buyers preferring self-research before engaging with sales reps, making the process buyer-centric. – Content as a Sales Beacon: Quality content acts like a lighthouse, guiding potential buyers in a vast digital landscape. Effective content marketing draws buyers by providing engaging, informative resources. – Data-Driven Sales as a Predictive Tool: Using data to understand buyer behavior is like detective work, piecing together clues to anticipate buyer needs, often before the buyer realizes them. – Psychology in Digital Sales: Neil’s "Virtual Persuasion Engagement and Psychology Pyramid" uses psychological tactics like social proof, price anchoring, and loss aversion to influence buying decisions. – Millennials as Decision Makers: Millennials make up a significant portion of B2B decision-makers, expecting seamless digital interactions, self-service options, and freedom to research independently. – Purpose-Driven Purchasing: Millennial buyers value ethical, sustainable practices and prefer brands aligned with their values, impacting purchasing decisions. – Collaborative Decision-Making: Millennials consult multiple departments in decision-making, meaning sales teams must be ready to address diverse stakeholders’ needs, from finance to IT. – Transparency and Authenticity: Millennials value transparency and avoid overly polished sales pitches. Honesty and authenticity help build trust, the cornerstone of successful digital sales. https://www.youtube.com/watch?v=BGqdWks3MX8 Adapting to a Digital Sales Era We are in an evolving sales landscape. Digital strategies are taking center stage and the need for adaptability has never been more crucial. As buyers increasingly turn to online research and self-guided journeys, traditional sales approaches are shifting. Modern sales professionals must adapt to engage a digital-savvy customer base effectively. It’s important to use strategies, key frameworks, and new tools to empower sales teams and increase success in the digital age. The Buyer-Centric Revolution A primary shift in digital sales is the “buyer-centric revolution,” where customers are now more autonomous in their purchasing journey. According to recent research, 68% of B2B buyers prefer to conduct their own research online before contacting a sales representative. This independence has turned the traditional sales model on its head, as buyers seek information and reassurance without the pressure of a salesperson’s guidance. Sales teams must be mindful of this shift, engaging only when the customer needs support, expertise, or guidance in making a final decision. The days of hand-holding through the buying process are largely over. They are replaced by a need for sharp, targeted interactions that add value at just the right moments. Content as a Cornerstone Content marketing has become a cornerstone of the modern sales strategy, as it functions as a “lighthouse” guiding buyers through a sea of online information. Brands with compelling, relevant content gain a distinct advantage in this new environment.
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    25 mins
  • Outbound Strategies for Authentic Sales Success feat. Mark Hunter
    Oct 29 2024
    Join host Jeb Blount Jr. as he welcomes legendary sales expert, Mark Hunter, to The Sales Gravy Podcast! In this episode they dive into actionable Outbound strategies, discuss the latest AI trends, and reveal why authentic relationships are the cornerstone of every successful sale. Key Takeaways – Success in outbound selling relies on maintaining strict discipline, consistent activity, and following a structured process to keep momentum and drive results. – Results in prospecting don’t happen overnight; staying consistent over time is key to building a strong pipeline and generating lasting success. – The opening of a conversation is just as important as closing a deal, making daily prospecting essential for building new relationships. – Focusing prospecting activities during peak energy hours increases the likelihood of success, allowing reps to engage with full focus. – A multi-channel outreach approach—integrating phone, email, and social media—reaches a wider audience and meets prospects where they are. – Persistence is non-negotiable in outbound sales; overcoming rejection is part of the journey to closing more deals. – Selling "for people" instead of "to people" fosters trust, and delivering genuine value makes sales interactions more meaningful and memorable. – Handling multiple Ideal Customer Profiles (ICPs) is doable by creating tailored strategies, specific value propositions, and allowing focused time blocks for each profile. – Reducing scattered, unfocused activity by batching outreach for a specific ICP minimizes burnout, increases productivity, and improves employee retention. – AB testing and trial-and-error are essential to determine if an ICP approach is effective, focusing on factors like potential value and customer lifetime worth. https://www.youtube.com/watch?v=P5FOoCcHP-g Diversifying Sales Activities Success often comes down to the right mix of activities and strategies. To achieve goals, sales professionals must focus not only on the end results but also on the daily actions that contribute to those results. Understanding the importance of a balanced approach to activities is crucial. Relying on a single tactic, like a pass play in football, can lead to stagnation if opponents catch on. Salespeople must diversify their activities based on various factors, such as their Ideal Customer Profile (ICP), the sales cycle's stage, and their mental state. When these elements align, the rhythm of successful sales becomes apparent. The Obligation to Help A key principle is that if a salesperson has the ability to help someone, they have an obligation to reach out. Many professionals fall into the trap of merely making appointments without considering the value they can bring to potential clients. It's essential to approach sales with the mindset of genuinely helping others rather than pushing a sale. This shift in perspective leads to more meaningful interactions and better results. Building Relationships in Sales Sales is not just about transactions; it’s about building relationships. Effective salespeople engage in sales "for" people rather than "to" people. This distinction is crucial for developing trust and creating positive experiences. Sales professionals can often recall encounters with exceptional sales representatives who made a lasting impression, highlighting the importance of providing a memorable sales process. Tailoring Strategies for Multiple ICPs When dealing with multiple ICPs, sales professionals can adopt strategies that allow them to tailor their approach to different customer segments. It’s possible to have two or three distinct ICPs, each requiring unique strategies, questions, and value propositions. A suggested approach is to dedicate specific days to focus on each ICP. For instance, a salesperson might spend Tuesdays on one ICP and Wednesdays on another, allowing them to immerse themselves fully in the specific language and needs of ...
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    29 mins
  • Boosting Sales with Pipeline Velocity feat. Amy Franko
    Oct 24 2024
    On this episode of The Sales Gravy Podcast, JBJ sits down with Amy Franko, a sales expert specializing in the mid-market, to discuss pipeline velocity, qualifying deals, and the importance of asking the right questions in sales. Amy shares her insights on how to overcome common sales obstacles and provides practical advice for improving sales performance. Key Takeaways: – Pipeline Velocity as a Critical Metric: Pipeline velocity is essential for sales success, particularly in the mid-market segment where businesses are reaching for ambitious goals. Monitoring how quickly deals move through the pipeline can significantly impact quarterly and yearly outcomes. – Balancing Quality and Speed: Sales teams often struggle to balance quality with pipeline velocity. Moving deals through the pipeline quickly while maintaining high standards, avoiding the pitfall of focusing solely on speed without closing quality deals. – Breaking Up with Prospects: One challenge for sellers is recognizing when to disengage from prospects who show little progress. Find strategies for professionally and respectfully "breaking up" with prospects to avoid wasting time on deals that are unlikely to close. – Adapting to New Products: Sales teams can face difficulties when launching new products. Adoption often picks up once new products become measurable within the sales compensation plan, highlighting the importance of aligning comp plans with product priorities. – Coaching Through Adversity: Amy talks about how mindset plays a critical role in sales success. Coaching sellers to handle adversity effectively, particularly when deals stall or face internal resistance from stakeholders, can make a significant difference in closing deals. – The Importance of Ongoing Training: Continuous learning and training are vital for improving sales performance, especially in qualifying deals. The OutBound Conference provides an excellent opportunity for sales professionals to refine their skills, interact with industry leaders, and learn new strategies to enhance their pipeline management. https://www.youtube.com/watch?v=fuBcg1JB2yE Understanding Pipeline Velocity Pipeline velocity is a crucial metric for sales teams, especially for those operating in the mid-market. Many companies in this space have dedicated sales teams and hefty goals, and pipeline velocity can be the difference between meeting targets or falling short. At its core, pipeline velocity measures how quickly deals move through the sales pipeline. It’s not just about the number of deals in the pipeline but also how fast they progress from one stage to the next. If deals are moving too slowly, there’s a risk of losing momentum, and opportunities may slip away. On the other hand, moving deals too quickly without considering quality can result in low win rates or deals that aren’t truly solid. In many mid-market organizations, sales teams find themselves in a balancing act. They want to move deals through quickly to meet their goals, but at the same time, they need to maintain a high level of quality. This balance is tricky, and many teams either rush deals that aren’t ready or slow down too much, risking missed opportunities. The Challenge of New Products One of the challenges sales teams often face is launching new products or services. Salespeople who are comfortable selling established products may be hesitant to push new offerings, even if they know those products are key to the company’s growth. Without the right level of comfort and confidence, sellers may not focus on the new product, preferring to stick with what they know. However, when new products become part of a measurable sales goal or compensation plan, things can change. Sellers are more motivated to include the new product in their conversations with prospects. This shift can lead to increased pipeline velocity, as salespeople become more confident in discussing and selling the new product.
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    31 mins
  • Building Relationships on LinkedIn: Engage, Don’t Pitch feat. Brynne Tillman
    Oct 22 2024
    In this episode of The Sales Gravy Podcast, host Jeb Blount Jr. sits down with LinkedIn expert and OutBound speaker Brynne Tillman to discuss the keys to leveraging LinkedIn for sales success. Brynne shares essential information on avoiding common mistakes like the dreaded "pitch slap," the importance of personalization over automation, and how to truly engage with prospects on LinkedIn. Key Takeaways: – LinkedIn as a Networking Tool: Approach LinkedIn interactions like networking at an event. Your first conversation should not be a pitch but rather meaningful engagement with others' content, showing genuine interest and adding value. – The Power of Engagement: Engaging with someone's content purposefully, by reading and leaving thoughtful comments, is a better strategy than sending unsolicited pitches. It creates a connection by making the interaction about them, not you. – Avoiding the "Pitch Slap": Sending unsolicited, impersonal sales pitches (referred to as a "pitch slap") is ineffective and can be perceived as obnoxious. Personalized, relationship-driven outreach is far more impactful. – Personalization vs. Automation: When using sales automation, it's crucial to remain authentic. Don't try to appear personalized if your outreach is automated. Authenticity in personalization makes a big difference in building genuine connections. – The Importance of OutBound Conference: OutBound is a key event for sales professionals, offering insights into improving pipeline productivity and performance. It's described as a must-attend for those wanting a competitive edge in sales. – Sales Gravy University Resources: Sales Gravy University offers valuable courses, taught by top experts like Brynne, providing resources to improve skills in sales and LinkedIn prospecting. https://www.youtube.com/watch?v=2LFShEROylY Avoiding Common Mistakes on LinkedIn LinkedIn is a powerful platform for sales professionals, but many people miss its potential by using the wrong approach. While it can seem like a place to make a quick pitch, the real strength of LinkedIn lies in how it mirrors a networking event. Building relationships and establishing trust are far more valuable than rushing to sell. LinkedIn is Like a Networking Event When thinking about LinkedIn, it’s important to compare it to how you act at a networking event. At an event, your first conversation with someone isn’t about immediately selling a product or service. Instead, it’s about making connections, learning about the other person, and finding common ground. This same concept applies to LinkedIn. The first step should be to engage with someone's content in a meaningful way. By commenting mindfully on their posts, you show interest in what they care about. This approach gets you noticed in a more positive light than jumping straight into a pitch. Engage, Don’t Pitch A common mistake that salespeople make on LinkedIn is pitching too early. Sending a message that dives right into selling feels impersonal and can be easily ignored. However, if you take the time to engage with someone’s posts by leaving thoughtful comments, you build a connection. These comments should clearly relate to the content, showing that you took the time to read and understand it. This makes your interactions feel more genuine and builds trust over time. For instance, instead of sending a cold pitch, you should be liking their posts and sharing insightful comments about them. This can make a huge difference. Over time, these kinds of interactions can naturally lead to a conversation about sales without feeling forced. Avoid the “Pitch Slap” One of the most disliked tactics on LinkedIn is what’s known as the "pitch slap"—a sudden, unsolicited sales message that appears right after connecting with someone. This method often leads to frustration. People receiving these messages view them as intrusive and, in most cases, simply delete them.
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    17 mins
  • Gain Strategies, Behavioral Change, and Insights from Outbound 2024
    Oct 17 2024
    Join Jeb Blount Jr. and, special guest, Anthony Iannarino on The Sales Gravy podcast as they dive deep into the world of sales. Discover the secrets to successful outbound strategies, learn how to elevate your executive briefings, and gain valuable insights on navigating a potential recession. Key Takeaways: – Behavioral Changes for Success: Incremental improvements and a willingness to change behavior are critical for success in sales. Consistent effort, particularly in prospecting, is emphasized as key to long-term success. – Economic Outlook: Economic headwinds suggest a potential recession, and sales teams should be proactive by focusing on activity, knowledge, and behavioral adjustments to stay competitive. – Sales as Self-Competition: Sales is often a competition with oneself. A disciplined, daily commitment to prospecting is essential, especially during challenging economic times. – Sales Leadership in Challenging Times: Sales leaders should focus on guiding their teams through tough economic conditions by emphasizing activity, skill development, and adapting behaviors to maintain a competitive edge. – Value of OutBound Conference: Attendees of the OutBound Conference will gain insights and strategies to enhance their sales performance, especially as the year-end approaches, making it a valuable opportunity for those looking to improve their results. https://www.youtube.com/watch?v=jBWwl_fLFmM Unlock Sales Success at the OutBound Conference The OutBound Conference, happening from November 6th to the 8th in San Antonio, Texas, is set to be one of the most impactful sales events of the year. Salespeople, sales leaders, and executives are encouraged to attend to gain valuable insights that can help them elevate their sales performance. This event is designed for anyone in the sales field who wants to sharpen their skills and learn from top industry experts. Stay Ahead of the Competition One of the key benefits of attending OutBound is the opportunity to stay ahead of the competition. With economic uncertainty on the horizon, many companies are coming out of some of their most successful years but now face challenges in maintaining growth. By attending OutBound 2024, sales professionals can learn strategies that will help them navigate these tough times, adapt their behavior, and position themselves for success, no matter what the market brings. Guiding Sales Teams Through Tough Times As companies face economic headwinds, staying active, increasing knowledge, and adapting behaviors will be essential for continued growth. OutBound offers key strategies on how to guide teams through tough economic periods. Encouraging a culture of continuous improvement, focusing on daily activities that lead to success, and fostering a positive mindset within the team will be critical to maintaining high performance. The Power of Behavioral Change Behavioral change is a critical theme that sales professionals need to focus on if they want to succeed. Consistent, incremental improvements can make all the difference in a competitive market. Success doesn’t happen overnight. Instead, it comes from daily actions, like prospecting, following up with leads, and continuously refining one’s approach. Attendees of OutBound 2024 will learn how to apply these small changes in a way that leads to significant long-term results. Positivity Fuels Sales Success In addition to learning actionable sales techniques, attendees can benefit from insights on personal development. One key takeaway is the importance of reducing negativity in everyday life. Just like the phrase “crap in, crap out,” the idea is to reduce negative influences to create a more positive mindset. In sales, having the right mindset is often the difference between hitting goals and falling short. Learning how to maintain positivity, even in challenging situations, will give sales professionals an edge in their careers.
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    17 mins