• Sales, Customer Success, and Diversity, Equity, & Inclusion with Alex Carmen

  • Jun 7 2021
  • Length: 45 mins
  • Podcast

Sales, Customer Success, and Diversity, Equity, & Inclusion with Alex Carmen

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  • Summary

  • In this episode we talk to Alex Carmen about her experience and knowledge working in presales at IBM and transition to post sales working in customer success at Mulesoft. We discuss what each role represents at the two companies, day to day responsibilities of someone in sales, the differences between pre and post sales, and finally how Alex first got her start into the world of tech after studying chemistry.  

    00:00 Intro 

    01:34 Finding interest in tech with a chemistry + economics degree 

    08:35 IBM sales interview process & skills needed 

    10:55 Impact of your role & environment on your personality 

    15:25 Summit Program & sales training at IBM 

    18:18 Roles & responsibilities as an Account Executive 

    21:11 Learning about new industries 

    24:11 Diving deep  on sales terms & processes 

    28:47 Jumping from IBM to MuleSoft 

    32:08 Account Executive vs. Customer Success Manager 

    35:57 Diversity, Equity, Inclusion work throughout Alex’s life 

    41:39 Closing advice on getting into sales or customer success
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