Episodes

  • Cyber Crises: Lessons from AIMS & CrowdStrike

    Cyber Crises: Lessons from AIMS & CrowdStrike
    Nov 6 2024
    In this episode of Reputation Matters, host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy discusses two major cyber incidents—AIMS Delhi's 2022 data breach and CrowdStrike’s software update failure. They share insights on crisis management, the importance of cybersecurity architecture, and how organizations can protect their reputations. Learn from these cases and discover essential lessons on leadership, communication, and safeguarding data in today’s tech-driven world. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    23 mins
  • Controversial Advertisements

    Controversial Advertisements
    Oct 23 2024
    In this episode of Reputation Matters, host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy analyse 3 controversial ad campaigns from Zara, Layer'r Shot, and Amul. Discover how these brands navigated public backlash and the lessons learned about the impact of advertising on brand reputation. From Zara's insensitive backdrop during a sensitive geopolitical time to Layer'r Shot's controversial portrayal of gender dynamics, and Amul's bold geopolitical stance, this episode unpacks the critical role of timing, messaging, and public perception in crisis management. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    27 mins
  • Work Culture and Corporate Reputation

    Work Culture and Corporate Reputation
    Oct 7 2024
    This episode of Reputation Matters, explores the intricate relationship between work culture and corporate reputation. Host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy delve into the nuances of how work culture can serve as the DNA of an organization, influencing its reputation and success. Discover the top drivers of reputation, the impact of generational shifts, and the fine line between empathy and accountability in corporate crises. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    27 mins
  • Environmental Sensitivity

    Environmental Sensitivity
    Sep 5 2024
    This insightful episode of "Reputation Matters" focuses on corporate crises with two major case studies: Essar and Coca-Cola. Host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting dissects how these companies navigated environmental challenges and the lessons learned. Discover the intricacies of crisis management, the role of public perception, and the importance of being an environmentally responsible organization. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    27 mins
  • Succession Planning in Corporate India: Successes & Failures

    Succession Planning in Corporate India: Successes & Failures
    Aug 21 2024
    In this informative episode of Reputation Matters, host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the complex world of succession planning in corporate India. They explore two fascinating case studies: Infosys and Axis Bank, both of which faced significant challenges during their succession planning processes. Learn about the intricate dynamics, the role of the board, and the lessons that can be drawn from these high-profile transitions. This episode is a must-listen for anyone interested in corporate governance and organizational leadership. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    35 mins
  • Family Business Battles

    Family Business Battles
    Aug 1 2024
    #reputationmatters #reputationmanagement #communication In this insightful episode of "Reputation Matters," host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the intricate dynamics of corporate battles within family-owned businesses. They delve into how these feuds impact corporate reputation, particularly focusing on the recent amicable split within the Godrej group and contrasting it with more contentious family disputes like those of Bajaj and Birla. Tune in to learn valuable lessons on managing corporate reputation, controlling narratives, and the broader implications for stakeholders. 00:00 Introduction 00:57 The Importance of Family-Owned Businesses 02:23 Case Study: The Godrej Group Split 04:38 Handling Family Feuds in Public 06:54 Lessons from the Godrej Settlement 09:47 Case Study: The Bajaj and Birla Feuds 12:41 Managing Public Narratives 15:25 Key Takeaways for Business Families 19:56 Conclusion and Final Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    21 mins
  • Unexpected Tech Crises: Kotak Mahindra Bank & Tata Motors

    Unexpected Tech Crises: Kotak Mahindra Bank & Tata Motors
    Jul 25 2024
    #reputationmatters #crisis In this episode of Reputation Matters, host Anupam Gupta and guest Mitu Samarnath Jha, founder of Eminence Consulting, dive into how companies handle technology-led crises and maintain their reputation. They explore two key case studies - Kotak Mahindra Bank and Tata Motors - analyzing how these companies faced challenges, responded to crises, and emerged stronger. The discussion highlights the importance of research, timely action, communication, and engagement in reputation management. Learn valuable insights and strategies from real-world examples in the banking and automobile sectors. 00:00 Introduction 00:34 Technology-Led Crises in Companies 01:46 Case Study: Kotak Mahindra Bank 04:01 Kotak's Response to RBI's Actions 07:57 Case Study: Tata Motors 11:40 Tata Motors' Journey and EV Success 15:22 Key Learnings and Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    18 mins
  • Employee Matters

    Employee Matters
    Jul 10 2024
    In this episode of Reputation Matters, we discuss the critical role of employees in corporate reputation management. Host Anupam Gupta speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about two significant case studies: the 2023 TCS whistleblower scandal and the infamous Cobra Post sting operation on major Indian banks. Learn how these organizations responded to internal crises, the actions they took to manage reputational damage, and the key lessons for businesses in maintaining trust and integrity. Learn more about your ad choices. Visit megaphone.fm/adchoices
    Show More Show Less
    23 mins