E- 229 Pool Nation Podcast. In the first Pool Nation Podcast of 2025, Edgar, John, and Zac tackle a critical question from a listener: “How can I stop chasing customers for payments and improve cash flow?” The hosts share practical strategies for streamlining billing, automating payments, and handling late-paying clients while maintaining a professional and customer-focused approach. They also dive into the balance between process-driven efficiency and providing above-and-beyond customer service. Plus, get an industry update for 2025 and hear the latest about Pool Nation’s exciting plans for the year ahead!

Timestamps: [00:00:00] Intro – Welcome to 2025! The hosts set the tone for an exciting year. [00:01:00] First Podcast of 2025 – Fun banter and personal updates from the hosts. [00:09:00] Pool Nation Business Matrix Update – Details on upcoming trainings, SMART goals, and KPI tracking. [00:12:00] 2025 Industry Update – Trends from 2024 continue, with slower construction but steady service demand. [00:19:00] Listener Question: Late Payments – Tips for improving cash flow and streamlining billing. [00:32:00] The Human Touch in Billing – Balancing empathy with business efficiency and profitability. [00:47:00] Working with Property Managers – John shares insights on building relationships and setting boundaries. [00:56:00] Deep Dive into Balance – Zach reflects on staying human while scaling a business. [01:08:00] Final Thoughts – Strategies for mastering billing and building successful customer relationships in 2025.

Sponsors: Thank you to SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Pool Invoice for supporting the Pool Nation Podcast.

Connect with Pool Nation:

• Instagram Live with Edgar and John resumes next week!
• Visit [poolmanuniversity.com](https://poolmanuniversity.com

In episode 228 of the Pool Nation Podcast, we wrap up 2024 with a lively discussion on personal growth, professional milestones, and our shared excitement for what lies ahead in 2025. Edgar, John, and Zac reflect on the year's successes, challenges, and lessons learned, all while keeping the conversation lighthearted and engaging. From cleaning out trucks to learning new beard techniques, the team dives into a mix of humorous anecdotes and heartfelt reflections.

They discuss key takeaways from the year, such as the launch of the Pool Nation Business Matrix, their most memorable events, and their growth as individuals and as a team. Looking ahead, they set their sights on building stronger relationships with the pool pro community, expanding their reach to the East Coast, and continuing to help pool pros achieve financial success.

Tune in for an entertaining and insightful final episode of 2024 that sets the stage for an exciting 2025!

• [00:00:00] Intro: Edgar opens the last podcast of 2024 with his signature humor and gratitude, acknowledging visionary partners and introducing the day's discussion.
• [00:02:00] Zach's Year-End Reflections: Zach talks about his deep-cleaning adventures, Christmas highlights, and setting a clear-headed mindset for 2025.
• [00:04:00] John's Beard Epiphany: John hilariously shares his discovery of a better way to drink with a beard and the quirks of facial hair life.
• [00:06:00] Wrapping Up Repairs: John discusses catching up on repair work during the holidays and planning better for 2025.
• [00:08:00] Time Flies: The team reflects on how quickly the year has passed and the importance of cherishing the moments.
• [00:09:00] Upcoming Trade Shows: Edgar highlights major industry events coming up in early 2025 and encourages listeners to register.
• [00:11:00] Reflecting on Events: Zach and John share their favorite events of 2024, with Zach praising the Raypak and AquaStar tours and John highlighting the Pool Nation Conference.
• [00:17:00] Lessons Learned: John reflects on the challenges and growth from 2024 and shares insights on tackling new opportunities.
• [00:22:00] Team Dynamics: The team discusses how their unique perspectives and evolving roles have helped them grow as a cohesive unit.
• [00:25:00] Looking East: John shares a goal for 2025—expanding Pool Nation's reach to the East Coast and strengthening relationships there.
• [00:27:00] Business Matrix Rollout: Zach emphasizes the importance of business tools like the Pool Nation Business Matrix for empowering pool pros in 2025.
• [00:29:00] Zach’s Growth: Zach reflects on his personal and professional growth in 2024, from hiring key team members to spending more time with family.
• [00:32:00] Gratitude for 2024: John shares his heartfelt gratitude for his family, team, and the pool pro community, emphasizing the value of their shared mission.
• [00:38:00] Wrapping Up: Edgar closes the podcast with excitement for 2025, teasing upcoming projects and wishing listeners a Happy New Year.

🎙 Episode 227 of the Pool Nation Podcast we dive into what’s coming in 2025! We’re spilling the tea on upcoming Pool Nation events, introducing exciting new visionary sponsors, and setting ambitious goals (hello, sphere ad campaign!).

From exclusive promos for the Pool Nation Business Matrix to the big plans for the Pool Nation Awards and Women’s Summit, this episode is packed with updates you won’t want to miss.

Plus, we take a moment to celebrate the journey—five years strong and counting!

Listen in as Edgar, John, and Zach share laughs, reflect on the year, and get ready to make 2025 the biggest year yet.

🎄 Happy Holidays from the Pool Nation Podcast!

Time Stamps 00:00:00 - Intro: Kicking off the holiday vibes 🎅 00:01:00 - Reflecting on five years of the Pool Nation Podcast 00:12:00 - Upcoming Pool Shows: Atlantic City, Southwest, Western, and more 00:17:00 - Visionary Partners: Announcing new sponsors and shoutouts 00:38:00 - Pool Nation Business Matrix: Details and exclusive promos 00:57:00 - Events in 2025: Women’s Summit, Awards, Boot Camps, and Florida debut 01:16:00 - The Sphere Campaign: Can we sell 200K filters? Challenge accepted! 01:23:00 - Final thoughts: Wrapping up 2024 and gearing up for 2025

Don’t miss the ride! Subscribe and join us every week as we elevate the pool industry together. 🌊

In episode 226 of the Pool Nation Podcast, Edgar, JJ Flawless, and Zac the Pool Boy Nicholas dive into the highly anticipated Pool Nation Business Matrix, a transformative program designed to elevate pool businesses to new heights. They break down the program's structure, quarterly topics, and the game-changing tools like the Peak Planner and Pool Man University’s employer module, all designed to help business owners set goals, master financials, and grow their operations with accountability and peer support.

The hosts also discuss the importance of embracing mentorship, measuring KPIs, and making meaningful connections within the industry to drive growth and profitability. Alongside the Matrix details, they share updates on exciting new partnerships, upcoming 2025 plans, and their relentless focus on empowering pool professionals everywhere.

Tune in to hear about:

• The launch of the Pool Nation Business Matrix starting January 18, 2025.
• The step-by-step approach to goal setting, mastering financials, and understanding the employee lifecycle.
• Exclusive perks and benefits for Matrix members.
• How this program is tailored for pool professionals ready to take their business to the next level.
• Insights into 2025 plans, upcoming bootcamps, and content collaborations.

Whether you're considering the Matrix, looking for strategies to grow your business, or just love the humor and banter of the Pool Nation crew, this episode is packed with actionable insights and laughs.

Podcast Timelines:

• [00:00:00] – Intro: A warm and festive welcome from Edgar, JJ Flawless, and Zach.
• [00:01:00] – Zach’s new tech setup struggles and the team’s banter.
• [00:10:00] – Sneak peek into exciting 2025 plans and upcoming partnerships.
• [00:13:00] – Introduction to the Pool Nation Business Matrix and its origins.
• [00:20:00] – The value of KPIs, goal setting, and how the Matrix addresses critical industry needs.
• [00:29:00] – Exclusive perks for Matrix members and how they add value.
• [00:35:00] – Deep dive into 2025 training topics and quarterly focuses.
• [00:38:00] – Listener question: Addressing the DIY pool maintenance trend.
• [00:50:00] – The importance of community and peer-to-peer learning in the Matrix.
• [00:56:00] – Final thoughts: Encouragement for those considering the program.
• [01:03:00] – Upcoming content highlights and partnerships for 2025.
• [01:09:00] – Outro: Stay tuned for next week’s big announcements!

Be sure to visit Pool Nation to sign up for the Business Matrix and stay connected for all things pool industry. Don’t miss next week’s episode as the crew dives into DIY vs. professional pool service and continues unveiling their exciting 2025 plans!

In episode 225 of the Pool Nation Podcast, Edgar and Zac dive deep into the world of you businesses Financial Key Performance Indicators (KPIs) and their importance for the financial health of pool businesses.

They break down industry-specific KPIs like cost per pool, profit per pool, chemical usage, and customer retention, offering actionable insights to help pool pros optimize their operations. The hosts also touch on the upcoming Pool Nation Business Matrix Program, a hands-on educational initiative to elevate pool businesses.

With humor, live call-ins, and geek-worthy financial tips, this is a must-listen for pool pros aiming to level up their business acumen.

Timestamps:

• [00:00:00] Intro: The Pool Nation podcast kicks off with Edgar, Zach, and some festive fun.
• [00:01:00] Financial Focus: KPIs for pool businesses – why they matter and how to use them.
• [00:05:00] Major FOMO Alert: Updates from AquaStar's Golden Ticket event.
• [00:06:00] Pool Nation Business Matrix Program: Announcement and breakdown of its key features.
• [00:10:00] SMART Goals: The importance of setting measurable and actionable business goals.
• [00:15:00] Key Financial KPIs: Exploring general and pool-specific metrics.
• [00:25:00] Cost Per Pool: Understanding the true cost of servicing a pool.
• [00:34:00] Revenue Per Employee: Measuring the revenue generated per team member.
• [00:49:00] Customer Retention: The significance of keeping clients for long-term success.
• [00:55:00] Chemical Usage Costs: Why monitoring chemical use is critical.
• [01:02:00] Average Customer Lifetime Value: Calculating the total value of a customer to your business.
• [01:14:00] Final Thoughts: Tips for tracking KPIs and understanding financial health.

In Episode 224 of the Pool Nation Podcast, we present the "Best of Pool Nation Podcast Pt. 1. We take a look back at some of the most memorable moments from past episodes.

From the hilarious behind-the-scenes stories of pool pros navigating challenges to insightful conversations with industry leaders, this episode highlights the essence of what makes the Pool Nation Podcast a must-listen for the pool service community.

We revisit impactful discussions on the chlorine shortage, innovative products, and the inspiring journeys of industry professionals who’ve built thriving businesses. Plus, we can’t forget the laughs, competitive spirit, and heartfelt moments that make the podcast feel like home for pool pros everywhere.

Tune in and relive the highlights.

In episode 223, Edgar, John, and Zac dive into the Pool Nation Conference and the Pool Nation Awards, recapping the incredible highlights, key moments, and memorable takeaways from both events. They share insights from the first-ever conference, discuss the feedback received from attendees, and celebrate the award winners who exemplify excellence in the pool industry.

The hosts also talk about the behind-the-scenes efforts, the community support that made these events possible, and their vision for next year’s events. This episode is packed with laughs, heartfelt stories, and plenty of gratitude for the Pool Nation family. Tune in to hear how the events came together and the exciting plans for 2025!

Timestamps:

• [00:00:00] Intro: Welcome to the Pool Nation Podcast. Edgar introduces John, JJ Flawless, and Zac, the Pool Boy, Nicholas.
• [00:02:00] Lighthearted Chaos: Funny pre-show moments, iced coffee disasters, and behind-the-scenes antics.
• [00:05:00] Reflecting on the Conference: Zach shares his excitement and takeaways from the Pool Nation Conference, focusing on the hunger for business education.
• [00:11:00] Business Courses Demand: John discusses the overwhelming interest in business courses and plans to expand on this for future events.
• [00:18:00] Behind the Magic: Edgar highlights the collaborative effort of the Pool Nation team, vendors, and partners in making the events successful.
• [00:28:00] Pool Nation Awards Recap: Celebrating the winners, the energy in the room, and the emotional moments during the announcements.
• [00:38:00] Award Winners Highlight: Sharing the standout winners of the Pool Nation Awards, including Pool Girl of the Year, Retailer of the Year, and Builder of the Year.
• [00:45:00] Gratitude for Volunteers: Recognizing the tireless efforts of volunteers, family, and supporters who made the events seamless.
• [00:49:00] Future Plans: Looking ahead to next year’s conference in Las Vegas and incorporating attendee feedback.
• [00:55:00] Closing Thoughts: The hosts reflect on the camaraderie and magic of the events, sharing their gratitude for the Pool Nation community.

Sponsors Mentioned:

• Ultimate Pool Tools
• SPPA
• Pool Invoice
• BluRay XL
• Aquastar Pipeline Filters
• Natural Chemistry
• Raypak
• Hayward

Closing: Thank you to the Pool Nation family for your continued support. Stay tuned for updates on future events and follow us on social media for more pool industry content. Have a wonderful Thanksgiving!

Don’t forget to check out the Pool Nation Awards gallery at poolnationawards.com.

In episode 222 of the Pool Nation Podcast, Edgar, John, and special guests from AquaStar Pool Products—Todd Pierre, Korey Wax, and Michael Krause—talk about the exciting developments at AquaStar, the power of networking, and the importance of investing in people to elevate the pool industry.

The conversation highlights the incredible impact of education, the need to stay out of your comfort zone, and the life-changing benefits of building strong connections in the industry. Michael shares his inspirational journey from running First Response Pools to becoming the Brand Manager at AquaStar, while Corey emphasizes the value of mentorship and personal growth. The team also dives into their experiences at the Pool Nation Conference, the power of training, and their collaboration as the "New Three" with AquaStar, Raypak, and Poolside Tech.

They close out with heartfelt reflections on friendship, collaboration, and the shared vision of making the pool industry better for all.

Episode Highlights: [00:00:00] Intro: Welcome to Pool Nation Podcast! Edgar introduces the show and today’s guests: Todd Pierre, Korey Wax, and Michael Krause from AquaStar.

[00:01:00] AquaStar Team Dynamics: Discussion about AquaStar’s growing team, their culture, and their commitment to innovation and the pool pro community.

[00:11:00] Corey’s Story: Korey shares his journey in the pool industry, from Leslie’s Pool Supply to AquaStar, and the mentors who shaped his career.

[00:28:00] The Power of Training: Reflections on the impact of the Pool Nation Conference and the importance of hands-on education.

[00:39:00] Michael’s Journey: Michael talks about transitioning from running First Response Pools to becoming AquaStar’s Brand Manager and the importance of networking.

[01:04:00] Networking Stories: Edgar shares inspiring stories about networking from the Pool Nation Conference and how it changes lives.

[01:17:00] Final Thoughts: Korey and Michael reflect on staying humble, staying uncomfortable, and the importance of elevating the industry.

[01:25:00] Gratitude: Edgar and John express heartfelt appreciation for the AquaStar team and the power of collaboration.