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We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying.

‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think about it! ‘The point is...’, ‘in other words...’, ‘at the end of the day...’ – there are so many others, all highlighted in this episode. You know? It’s like… really important. Discover the psychological reasons behind these habits, such as the fear of silence and the compulsive need to keep talking, and learn practical techniques to speak more effectively and make a lasting impression on your clients.

In the latter half of this episode, we tackle the broader issue of professional communication irritators, particularly industry-specific jargon that can leave your audience confused and alienated. Imagine how much more effective your conversations could be without these common pitfalls. By actively listening and engaging in open discussions with colleagues about these habits, you can significantly enhance your communication skills. Join us for practical advice and strategies to elevate your sales conversations and build stronger relationships with clients, setting you on the path to success.

If you have an ‘obviously’ merchant in your team, then how do you deal with that?

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