When people go through Worker's Compensation, or any insurance claim, they are assigned a Case Manager (sometimes called a Claims Manager). Together, the injured worker and the Case Manager are supposed to work through the process together to see a healthier worker return to the workforce.

So what's it like being a Case Manager, what are the pressures and how do they see working with injured workers?

In this episode, Dr Caroline Howe is in conversation with Alicia Gibbs, who has a long history as a Rehabilitation Expert and also a Case Manager, who also trains Case Managers. Her insights give us an understanding that we otherwise don't get access to.

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During times of injury or sickness, it is not unusual for people to turn to self-medication. The most common forms are food, alcohol and drugs - but this can be a slippery slope and end up in addiction, which as we all know can be very dangerous.

On this episode, MSSN Founder Dr Caroline Howe speaks with Zoe Cook, creator of the Pink Cloud app, which works to assist women to combat the use of alcohol addiction while also creating a community of supportive people available to help.

Pink Cloud: iOS and Android.
Zoe also mentioned a screening tool - Pink Cloud would be appropriate for those with a score of 8 or more: Alcohol Use Disorders Identification Test

Also during the interview, Zoe mentioned an app that will assist people with opiod addiction issues called TaperMate.

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There are so many questions when you're on Worker's Compensation - it can feel like a full time job! When it comes to doing the right thing with your Certificate of Capacity, knowing your rights with Independent Medical Consultants, and the ultimate goal of returning to work, getting good advice can be difficult, especially if it seems like a lot of legal gibberish!

In this week's episode, MSSN Founder, Dr Caroline Howe speaks with Scott Dougall, partner at Carroll & O’Dea Lawyers and a Personal Injury specialist and expert litigator about simplifying some of the more complicated aspects of making your way through these processes.

If you feel you need legal advice, the Independent Review Office is there for you: https://iro.nsw.gov.au/find-lawyers

To contact Carroll & O'Dea Lawyers: https://www.codea.com.au/

See omnystudio.com/listener for privacy information.