Lisa Adair and Caryn Lellos from Ferguson Kitchen, Bath, and Lighting Gallery discussed their roles and the unique offerings of their showroom. Lisa, with 14 years in luxury appliance sales, and Caryn, a showroom manager with a background in interior design, highlighted Ferguson's extensive selection of luxury brands and their commitment to a pressure-free, expert-guided shopping experience. They emphasized the importance of hands-on testing for high-end products like steam convection ovens and bidet toilets. The conversation also covered the evolving profile of luxury buyers, the design process, and the integration of technology and aesthetics in luxury kitchens and spas.

Nathan Taylor, owner of TFD Construction, discussed his journey into luxury construction, starting with his father's drywall business. He emphasized the labor shortage in skilled trades and the importance of quality control. Taylor highlighted the challenges of managing client expectations, especially in high-end projects, and the necessity of clear communication. He shared a complex project involving custom eaves and composite wood fencing, and stressed the importance of using sustainable materials despite their higher costs. Taylor advised homeowners to prioritize quality, cost, and time in their projects and to ensure contractors are licensed and use licensed subcontractors.

Nick Cusumano, Regional Manager at ProSource, discussed his 20-year tenure and the company's focus on wholesale flooring and kitchen/bath products for trade professionals. He highlighted luxury kitchen trends, such as high-end countertops, modern cabinetry, and integrated technology like voice recognition and pop-up charging stations. For bathrooms, he noted the popularity of freestanding tubs, spa features, and lighted mirrors. Cusumano also emphasized the importance of sustainability, mentioning eco-friendly options like wood and porcelain floors. He concluded by offering ProSource's showroom as a one-stop solution for remodeling needs.