DexCare CEO Derek Streat shares how his early experiences in a small industrial town and the challenges of growing up in a single-parent household instilled a strong work ethic and entrepreneurial spirit. These formative years paved the way for his commitment to making a significant impact in healthcare, a commitment deepened by personal experiences, such as his daughter's serious illness and subsequent kidney transplant. Derek's dedication is further highlighted by his involvement in non-profit initiatives like PEDSnet and IROC, which focus on improving outcomes for children and kidney transplant patients through data-driven solutions.

Listen in as we uncover the origins and evolution of DexCare, a platform initially developed by Providence Health to enhance healthcare accessibility through a unified care experience. Derek discusses the transformative role of former Amazon employees in adopting an "Amazon-style" approach to healthcare, aiming to make services more discoverable and bookable. We address the persistent challenge of untapped capacity within health systems, debunking the myth of hospitals always being at full capacity. Derek explains how better data management and transparency can unlock these resources, enhancing the efficiency and reach of healthcare services.

Finally, we explore the future of healthcare delivery in a post-pandemic world, where virtual and hybrid care models are increasingly prominent. Derek discusses the potential of asynchronous and AI-driven care, especially for low-acuity conditions, and the evolving role of patients as active participants in their healthcare journeys. We also consider how Gen AI can empower patients to make informed decisions and how healthcare systems can optimize capacity and resources by leveraging a broader range of care providers. This episode promises a thought-provoking look at the innovations shaping the future of healthcare.

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.