• The ITSM Elevate Podcast: Taking Your Service Management to New Heights

  • By: Con Punto y Koma
  • Podcast

The ITSM Elevate Podcast: Taking Your Service Management to New Heights

By: Con Punto y Koma
Listen for free

  • Summary

  • This podcast decodes advanced ITSM/ITIL concepts beyond the fundamentals, exploring sophisticated topics essential for modern service delivery excellence. Dive into digital transformation frameworks, service value system optimization, and integration with complementary methodologies such as DevOps, Agile, Governance, Design Thinking and many others. Each bi-weekly episode translates complex strategic concepts into practical implementation guidance through expert discussions, case studies, and actionable insights that bridge the gap between theoretical knowledge and real-world application for seasoned practitioners and aspiring ITSM leaders.
    © 2025 Lean IT Group, LLC
    Show More Show Less
Show More Show Less
activate_mytile_page_redirect_t1
Episodes
  • Digital Maturity Model: Understanding the Five Stages of Business Evolution

    Digital Maturity Model: Understanding the Five Stages of Business Evolution
    Apr 6 2025

    A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It typically defines progressive stages of maturity—from initial ad-hoc digital efforts to fully optimized capabilities—enabling businesses to evaluate their current state, identify gaps, and create targeted roadmaps for advancement. The model examines capabilities across key areas including strategy, customer experience, operations, technology infrastructure, data analytics, and organizational culture, recognizing that true digital maturity requires holistic transformation rather than merely implementing new technologies.
    Show More Show Less
    10 mins

What listeners say about The ITSM Elevate Podcast: Taking Your Service Management to New Heights

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.