• Humans and AI Bots Blur in the World's Call Center Capital

  • Aug 27 2024
  • Length: 16 mins
  • Podcast

Humans and AI Bots Blur in the World's Call Center Capital

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  • Summary

  • Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there.


    On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world.

    Read more: The World's Call Center Capital Is Gripped by AI Fever — and Fear

    See omnystudio.com/listener for privacy information.
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