• How to Build an Award-Winning Customer Success Model

  • Aug 31 2022
  • Length: 24 mins
  • Podcast

How to Build an Award-Winning Customer Success Model cover art

How to Build an Award-Winning Customer Success Model

Listen for free

View show details

  • Summary

  • It's no secret that businesses need an exceptional sales and marketing strategy to be successful. But in today's environment where customers have endless options, sales and marketing alone aren't enough to cut it. Customer acquisition cost has steadily increased over the past decade. So the question becomes, what else can businesses do to succeed? 

    The answer is quite simple–invest in customer success. In today's episode of Guaranteed to Grow, Patrick will discuss the benefits of introducing customer success as a core component of your business and how to build an award-winning customer success model. So let's dive in!

    “Customer success focuses on helping customers maximize the benefits of your product or service.” - Patrick Parker

    In This Episode:

    

    - How is customer success different from customer support?

    - Why is it important to map the customer journey?


    - Understanding the impact of customer churn and what you can do to minimize it


    - 7 steps to building your customer success model


    - Tools to help you build your customer success process


    And more…


    Resources:

    - HubSpot

    - ChurnZero

    - Intercom

    - WalkMe



    Connect with Patrick:

    - Website

    - Instagram

    - Facebook

    - LinkedIn

    - YouTube

    - TikTok
    Show More Show Less
Show More Show Less

What listeners say about How to Build an Award-Winning Customer Success Model

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.