This episode features an interview with David Walmsley, Chief Digital & Technology Officer at Pandora. David has led multiple consumer businesses through their digital transformation and, in the process, scaled omnichannel growth. 

On today’s episode, David discusses using technology to customize the e-commerce experience, prioritizing bringing your whole company up to speed on digital transformation, and how these advancements are helping to reduce Pandora’s carbon footprint. 

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“Our starting point, our point of departure, was always keeping our people safe, and then keeping our customers safe, and then thinking about how we could use technology to amplify our business in that very strange time that we all lived through, particularly in 2019. And we didn't just survive; we thrived through that time.” - David Walmsley 

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Show Notes

• (02:01) David’s journey to Pandora 
• (06:58) What is Program Pheonix?
• (10:06) Technology and culture change 
• (19:17) Changes in the business model
• (25:54) Getting personal with David
• (30:52) David’s advice as CIO

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Sponsor

This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.

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Links

Connect with David on LinkedIn

Connect with Tony on LinkedIn

Connect with Tony on Twitter

Tony Saldanha – Transformant