Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder

In this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.

00:00 Introduction and Guest Introduction
00:28 Meeting Through the Podcast
01:17 What is Akira?
01:30 Importance of Online Reputation
04:28 Origin Story of Akira
06:17 Challenges in Reputation Management
12:47 Consumer Behavior and Review Sites
20:13 The Importance of Accurate Information
20:27 Consistency in Business Listings
21:55 Managing Third-Party Marketplaces
22:32 Handling Reviews and Feedback
25:40 Guest Recovery Strategies
30:37 Consistency and Reputation Management
34:36 The Impact of Ratings on Revenue
38:00 Getting Started with Akira