"We believe it's our duty to tell the customer that their system is not efficient or it's not safe or it could be safer that's our duty." - Gareth Kelly Gareth Kelly from Dream Team Plumbing, Heating, Electrical & Cooling joins Check A Pro Joe on this episode. Gareth explains his Why. Why he serves his customers and his employees. Check out this episode of The Dream Team Plumbing, Heating, Electrical & Cooling Podcast to find out... Why Dream Team does what it does for the homeowner. For more information about Dream Team & in Media, PA - log on to www.checkapro.com. Visit Us At - www.dreamteampa.com You Can Call Anytime: (484) 443-2881. Podcast Episode Transcript: We believe it's our duty to tell the customer that their system is not efficient or it's not safe or it could be safer that's our duty. This is the check a pro radio show check a pro Joe has assembled a team of pre-qualified home service contractors to bring you the latest in services products the techniques now here's your host the man with a hard hat and tool belt check a pro Joe I'd like to introduce a new friend of mine his name is Gareth Kelly and he is with dream team air conditioning heating plumbing and electrical and I've asked him to come on the program today to talk about his why, why he does what he does and why all of his partners and his team members at the company do what they do to serve you the homeowner hey Gareth how are you Joe thanks for having me on today sure I appreciate it sure so I love asking this question of great entrepreneurs in the home service space what makes you guys tick why do you do what you do um well we have a great team of employees I'd say the main thing that we want to do when we go into homeless private services to make sure you know that well the HVAC system electrical system or plumbing system and the home is functioning right and it means a safe for the homeowner and people were looking for future things that may cause a breakdown or you know a loss of power loss of heat and air conditioning the worst possible time so we you know we did inspections and we try to advise customers and educate them on what's going on in their home and then you know we always provide some options and stuff and we let the homeowner pick shops and the best for them our mission is to go into each home and leave it in a better condition behind it educate the homeowners on what's going on in their home and let them make the best decision for them and their family what solution they would choose to before with any and that's a fantastic answer everybody wants to hear that so basically what you guys do at dream team air conditioning heating plumbing and electrical you were there to serve you're there to educate you're not just there to sell someone a new air conditioning system a new electrical panel or water heater and is so important right to make sure that we're serving first and if you serve that homeowner will become loyal and it almost doesn't matter what you supply them in this case it happens to be the plumbing and the electrical and the air conditioning and heating yes that's correct you know we never want to go on a sell someday something like I know sometimes people you know think all are home there are some companies are just excel and some we really want them to educate them you know we look at their entire system so we don't just go in and look at the cause that we're out there for we want to make sure their home safe so we do you know safety inspection or from the left system and let them know that a lot of the homes in our area are older homes so one of our things now is like our tags as we know old homes because we've worked in so many old homes in our area we know you know everything from domestic wiring or plumbing systems and old heating systems employers we believe it's our duty to tell the customer the discussion is not efficient or it's not safe or it could be safer that's our duty is to tell them that and if we don't look at the whole entire system and we don't tell them their system could be more efficient at the dead deaths are not that could be safer if it did to us or not so then we let them know all those things and if they decide to move forward something decided to move forward with them but I you always give them pricing for everything and then sometimes you know a lot of customers will think about it and give us a call back and call us back out and move forward with the work yeah fantastic hey Gareth thank you so much for joining me today on the program to explain your why and why your entire team does what they do to serve the homeowner oh you're welcome thanks Joe all of Gareth’s information is located in the description of this podcast so if you'd like to reach him it's easy it's one click away just look in the description of this podcast once again Gareth thank you so much for joining me today here on the program checker Pro is your local source for pre-qualified ...
