Data & AI are reshaping industries, but how do organisations like Zurich Insurance stay ahead in this fast-evolving landscape?

In this episode of Data & AI Mastery, Raoul welcomes Alex Sidgreaves, Chief Data Officer at Zurich, to share her insights on leading a data-first transformation in one of the world’s largest insurers.

Alex delves into the multifaceted role of a CDO, which has evolved from a technical focus to a strategic one centered on delivering measurable business impact. She explains how Zurich leverages generative AI and automation to address employee pain points, improve customer experiences, and drive operational efficiencies.

Alex also shares practical advice on engaging stakeholders, identifying impactful use cases, and the need to stay curious and connected in a rapidly evolving field.

Whether you’re a seasoned executive or an aspiring data leader, this episode is packed with actionable insights to help you harness the power of data and AI in your organisation.

Chapter Markers:

[0:40] Introduction: About Alex Sidgreaves and her role at Zurich Insurance

[2:00] The evolution of the CDO role from technical to strategic

[6:15] Generative AI: Hype versus reality in the insurance sector

[8:30] Targeted use cases and practical applications for generative AI

[13:10] Driving adoption by solving real pain points

[16:35] Preparing for the future of work: Skills, culture, and adaptability

[19:10] Challenges with data privacy, regulation, and trust

[20:30] Why collaboration and communication between data and business teams are essential

[23:08] Rapid-fire questions

Useful Links:

Alex Sidgreaves on LinkedIn

Zurich Insurance Website

Cambridge Spark Website