Excellence in Training

By: Thomas Fox
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  • Summary

  • How can you create a best-in-class compliance training regime? If you struggle with that question, his is the podcast for you. Join Tom Fox, the Voice of Compliance and Compliance Evangelist and Shawn Rogers to explore this question and others around training. Rogers is Senior Director, Global Ethics and Compliance - Training and Awareness at Walmart and builds out the company’s compliance and training functions. In this podcast series, they will provide compliance practitioners ideas about training, what works and doesn’t work, and how Shawn has been able to develop a best practices and best in class training program at Wal-Mart.
    2019
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Economics Management
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Episodes
  • The Future of Compliance Training

    The Future of Compliance Training
    Nov 15 2019
    In this episode of Excellence in Training, Shawn Rogers provides some thoughts on the veiled land of --the future of compliance training. Highlights include: 1.Compliance Training will be More Respectful of the Learner 2. Compliance Training Abuse” will Stop  3. Compliance Training will become More Relevant to Learner Roles 4. Compliance Training becomes More Integrated into Business Processes 5. Compliance Training becomes More “Bottom-Up” Driven than “Top Down” Driven  Disclaimer-As a company, GM uses many training vendors. GM’s compliance function primarily uses two vendors. Rogers has worked with other good vendors that currently do not work with GM. Rogers is not promoting any specific vendors, nor is he disparaging any specific vendors in this podcast. And, of course, these opinions are Roger’s alone and opinions that  developed over almost 15 years. He is not speaking on behalf of GM in any way. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    13 mins
  • Training Frequency

    Training Frequency
    Nov 1 2019
    In this episode of Excellence in Training, Shawn Rogers provides some thoughts on how training frequency and the amount of training can positively or negatively impact an overall training strategy. It be fantastic if we viewed compliance training in the same way instead of giving an hour-long course on a topic they have heard before, what if instead employees received a 10-minute "refresher" training just to maintain their awareness and get the message that they should constantly be vigilant? There are some compliance topics that are so important to a company that training needs to be required fairly regularly, maybe even annually. For instance, at GM, we have decided that it is important to provide reminder training annually on a few topics:The importance of our Code of ConductThe importance of speaking up when a concern is observed, and how to report the concernAn understanding of the company's non-retaliation policyThe importance of workplace and vehicle safetyThe requirement to disclose conflicts of interest.At GM, we are moving towards a less frequent repetition of lengthy training courses for our current employees, and more frequent "refresher" or "reminder" training modules that keep the risk top-of-mind without assuming that lengthy courses need to be repeated every year. It is a very common sense and defensible approach to compliance training. New GM employees are required to take more detailed courses during their first year so that they are exposed to the key risks in detail. After that, full-length courses are staggered in a three-year interval so we can keep the courses updated and to avoid over-training.  Disclaimer-As a company, GM uses many training vendors. GM’s compliance function primarily uses two vendors. Rogers has worked with other good vendors that currently do not work with GM. Rogers is not promoting any specific vendors, nor is he disparaging any specific vendors in this podcast. And, of course, these opinions are Roger’s alone and opinions that  developed over almost 15 years. He is not speaking on behalf of GM in any way. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    13 mins
  • Measuring Training Effectiveness

    Measuring Training Effectiveness
    Oct 18 2019
    In this episode of Excellence in Training, Shawn Rogers provides some of this thoughts on measuring training effectiveness. To measure the effectiveness of a compliance training program, you can't come up with a metric that measures how many violations it prevented. Everybody knows intuitively that training helps prevent compliance violations. Again, that measurement is too far removed from the purpose of the compliance training program. However, it would be a good metric for the overall training program if you could figure out how to do it. But how often do you see companies reporting the number of classes that were delivered? Or how many hours of compliance training were completed? It happens all the time. It could be a completely accurate statistic. It could be a measure of compliance program efficiency. It could be an indicator of an active compliance training program. But it in no way shows if the compliance training is effective. But there are ways to measure training effectiveness. You can show that the training was aligned to the company's risk profile. With user surveys and focus groups you can measure whether the learners feel that the training is applicable to their role and you can measure user satisfaction. You can ask learners to give examples of how they have changed the way they do their jobs. Why don't companies do a better job in measuring the effectiveness of compliance training? Because it's very challenging to do. But there are ways to do it. Shawn conclude with one of his current ‘most favorites’ implemented at GM this year. At GM there is a cybersecurity course that explains how to avoid phishing email scams. It is required of all employees that have a GM email account. To measure how effective the training was, the IT function came up with a method of sending out emails to random batches of employees that should have been recognized as phishing emails if they had paid attention to the training. If the employee recognized that the email was suspicious and clicked on the "Report Phishing" button, they were congratulated on reporting the email as suspicious. However, if they clicked on the link in the email, the IT team knew that the training had not met its objective. And, those employees that clicked on the link were kindly informed that they had failed the competency test and were provided with immediate feedback on how to avoid phishing scams. Disclaimer-As a company, GM uses many training vendors. GM’s compliance function primarily uses two vendors. Rogers has worked with other good vendors that currently do not work with GM. Rogers is not promoting any specific vendors, nor is he disparaging any specific vendors in this podcast. And, of course, these opinions are Roger’s alone and opinions that  developed over almost 15 years. He is not speaking on behalf of GM in any way. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    13 mins

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