• Episode #7 - Customer Experience Principle #6 - Customer Experience is about managing both sides of the equation

  • Dec 9 2020
  • Length: 5 mins
  • Podcast

Episode #7 - Customer Experience Principle #6 - Customer Experience is about managing both sides of the equation

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  • Summary

  • You deliver the experience to the customer via your service, product and channel propositions (the value proposition), however the experience is judged against what the customer expected from you, which is, in part, governed by your brand promise.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.