• Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories

  • Nov 25 2020
  • Length: 5 mins
  • Podcast

Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories

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  • Summary

  • Customer Journeys are so important to customer experience because customers think about their experience chronologically. And stories are an evolution of a journey, adding in an emotional layer to the customer's experience.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.