• Episode 2: What does it mean to be customer-centric?

  • Mar 28 2022
  • Length: 46 mins
  • Podcast

Episode 2: What does it mean to be customer-centric?

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  • Summary

  • We discuss the strategic meaning and impact of customer and user-centricity. We delve into details about how organizations can turn related aspirations into action, and provide specific action steps individuals at any level can take to promote customer-centric behavior immediately.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.