• Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

  • Dec 30 2020
  • Length: 6 mins
  • Podcast

Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

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  • Summary

  • Different parts of the business can often lay claim to the 'ownership' of the relationship with the customer, but which part of the business should own Customer Experience Management?
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