• Ep 43 - What is NPS, and how can your company use it?

  • May 20 2021
  • Length: 22 mins
  • Podcast

Ep 43 - What is NPS, and how can your company use it?

Listen for free

View show details

  • Summary

  • Do you know how likely your customer base is to refer your business to their peers? In this episode, Frank and Joe break down the net promoter score (NPS) function and why it's an insightful metric for your entire organization. Walkthrough how you calculate your NPS, who should be tracking the metric, along with what actions you can take with each group. Also, get answers to questions like, how often should you gather NPS scores? Or, what size should your organization be before you start utilizing NPS?

    Podcast Brought to you by - Digitopia
    Show More Show Less
Show More Show Less

What listeners say about Ep 43 - What is NPS, and how can your company use it?

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.