Imagine having the skillset to confidently handle any crisis situation, to de-escalate with poise and defuse tension like a pro. That's precisely what you'll gain from our enlightening conversation with Andy Prisco, founder of one of the largest psychiatric emergency response team programs in the U.S. and developer of the first and only crisis intervention verbal de-escalation certification. This episode delivers a deep dive into the importance of competence-based training in personal safety and the transformative impact it can have on your ability to manage crises, both in the professional world and at home.

Who'd have thought Star Wars could teach us valuable lessons about self-regulation and de-escalation? We take a leaf from Qui-Gon's book in his iconic lightsaber battle against Darth Maul, analyzing how his calm approach compares to aggressive responses in tricky situations. We then bring it closer to home, discussing how such techniques can positively influence our familial relationships and why our homes make the perfect training grounds. Andy also shares the profound significance of listening and posture in communication, how to utilize validation statements, and the potent role of identity in conflict management.

But what of the moments when our back's against the wall, when we feel cornered, helpless? We tackle the dangers of this sense of helplessness in de-escalation, using the metaphor of a 'porcupine' versus a 'wounded tiger'. Andy enlightens us on how involving people in crisis in the decision-making process can lead to safer, more manageable outcomes. We critique the alarming tendency of the healthcare industry to default to physical restraints and highlight alternative, more effective de-escalation techniques. This thought-provoking discussion on self-regulation, de-escalation skills, and the resources available through Jumpstart Mastery is a must-listen for everyone.

Check out Andy's Website Here: https://www.jumpstartmastery.com/
Andy's LinkedIn Here

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