From getting feedback on your product to build what customers actually want and need, to educating your customers on new features and functionality, what is the role of product in customer success.

In this episode, we take a look at how you can provide more value to your customers and help them grow by getting feedback from your customers and educating them on your product on a regular basis.  We are joined today by Mika Turunen, M-Files Senior Vice President of Product and Engineering at M-Files and Saku Saunamaki one of our Customer Success Managers.

Topics:

• How do we ensure we build a product that customers want and need?
• What are some of the different ways we collect customer feedback?
• How and why do we educate our customers on new features and functionality?
• How does the Product department and CSM department work together?
• What determines our product roadmap?
• Why is our product roadmap important to our customers?
• How do we make our product future proof?

Host:
Shobha Mahtey (Partner Customer Success Program Manager, M-Files): https://www.linkedin.com/in/shobhamahtey/

Guests:
Mika Turunen (Senior VP of Product and Engineering, M-Files): https://www.linkedin.com/in/mika-turunen-8213858b/
Saku Saunamäki (Customer Success Manager, M-Files): https://www.linkedin.com/in/saku-saunamaki/

Website: https://www.m-files.com