• ECXO - Experience the Difference - Kari Korkiakoski - There is no such thing as a digital experience

  • Oct 31 2023
  • Length: 16 mins
  • Podcast

ECXO - Experience the Difference - Kari Korkiakoski - There is no such thing as a digital experience

Listen for free

View show details

  • Summary

  • Finland may not be the first country you think of when you consider Customer Experience. But why not? The dynamics of a nation can often accelerate the importance of CX as part of the buying criteria. Kari, has been practising CX in service of organisations in Finland, and now beyond, for many years.

    He has made many observations, often reported in articles and when invited to share with audiences. One particular topic he has an interesting perspective which will resonate with anyone who has been pushed through a digital transformation is the notion of a digital experience is a misnomer.

    Join us in conversation with ECXO Ambassador, Christopher Brooks, hosting the Experience the Difference podcast series with members of the ECXO community. In this episode Kari explains both the dependence on humans commitment to achieve any transformation. Plus we explore the reality that even with a digital experience the support or interface with a human experience is essential for success.
    Show More Show Less
Show More Show Less

What listeners say about ECXO - Experience the Difference - Kari Korkiakoski - There is no such thing as a digital experience

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.