Unlock the secrets to skyrocketing your e-commerce revenue as we promise to transform your approach to customer lifetime value (LTV). This episode is packed with insights on moving beyond generic newsletters to harness the full potential of post-purchase automation. Learn how to craft highly segmented and personalized communications using tools like Klaviyo and HubSpot, and explore the art of strategic remarketing. We reveal how to smartly exclude recent buyers from your usual lists and instead tempt them with irresistible cross-sell and up-sell offers that affirm their purchase decisions and ignite repeat business.

We also explore how loyalty programs can be a game-changer for businesses with diverse SKUs, especially those dealing with replenishable products. Discover the magic of tiered, points-based systems to foster customer loyalty, and see how pampering your top 1% to 5% of buyers with bespoke interactions and rewards can pay off. Inspired by a local energy drink supplier, we demonstrate how proactive customer service and laser-focused communication can elevate satisfaction and loyalty. Whether through personalized marketing, strategic remarketing, or targeted engagement, this episode equips you with the strategies needed to elevate your e-commerce success.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets to skyrocketing your e-commerce conversion rates and transform your online store into a sales powerhouse. Ever wondered how big brands leverage social proof to earn your trust? We're here to spill the beans on some trailblazing strategies that go beyond the typical tips, focusing on user-generated content and behavior-based trigger messaging. Discover how showcasing real customer videos can work wonders on your landing pages, and learn about advanced tactics like exit-intent offers and AI-driven chatbots that gently nudge your customers to hit that 'buy' button. We'll share practical examples and discuss platforms like Gorgias that integrate seamlessly with Shopify, offering context-aware assistance to enhance the user experience and increase those conversion rates.

But that's not all — we delve into maximizing your e-commerce performance metrics, including driving quality traffic and boosting average order value. By optimizing these critical areas, we aim to provide you with a comprehensive strategy to significantly elevate your business's performance. And as if that wasn't enough, we're teasing a sneak peek into our upcoming episode, where we'll tackle enhancing customer lifetime value and fostering repeat engagement. So, get ready to arm yourself with actionable insights that will propel your e-commerce success story to new heights.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets of the booming internet advertising landscape with insights that could redefine your marketing strategy. With video advertising surging by 18.6% and digital audio not far behind with a 23.6% increase, it's clear that traditional display formats are losing their luster. Discover why video content across platforms like YouTube, TikTok, and LinkedIn is now a must-have element for brands aiming to capture attention and engagement. We'll also unravel how the evolving dynamics of search advertising, despite higher costs, continue to draw significant investment.

Join us as we dissect the PwC report's revelations and what they mean for your advertising budget. We delve into the impressive role connected TVs play in the video advertising boom and contemplate whether digital audio is the next frontier for untapped opportunities. With firsthand insights from our ad accounts and clients, we discuss why brands are reallocating resources to more interactive and measurable campaigns. Don't miss this chance to learn how to maximize your brand's outreach with innovative video and audio strategies.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous