• Design services that people actually want with co-creation | Madi Pollard-Shore

  • Feb 1 2024
  • Length: 29 mins
  • Podcast

Design services that people actually want with co-creation | Madi Pollard-Shore

  • Summary

  • How can co-creation lead to more successful projects? How do you avoid being tokenistic? How do you check your ego? When should you not co-create?

    In this episode, you’ll hear from Madi Pollard-Shore, a Business Analyst at Girlguiding and a charity consultant.

    You can find out more about Madi on LinkedIn: https://www.linkedin.com/in/madison-pollard-shore/

    Or her website, Kalechi Consulting: https://www.kalechiconsulting.co.uk/

    Contribute More is hosted by Zac Parsons. Find out more about him on LinkedIn: https://www.linkedin.com/in/zwparsons/

    // REFLECTION

    Have a conversation with a colleague about the extent to which you currently co-create with your service users. Could your work benefit from co-creation? What small projects do you have in the pipeline that could pilot co-creation?

    // RESOURCES

    Girlguiding: https://www.girlguiding.org.uk/

    // CHAPTERS

    (0:00) Intro

    (1:00) What is co-creation and inclusivity in decision-making?

    (2:02) How does co-creation inclusivity help us contribute more to our cause?

    (5:58) What are the alternatives to co-creation and why are they problematic?

    (8:45) How do I deliver a co-creation project?

    (11:45) Why recording learning is good, but using that learning is better

    (14:08) How do you avoid being tokenistic in co-creation projects? How do you select a representative sample?

    (18:32) Dealing with service users telling you your service isn’t good enough

    (22:09) What types of projects aren’t appropriate for co-creation?

    (30:10) Key takeaways

    (27:54) Outro

    (28:27) Reflection

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