On the BBC’s Scam Safe Week, Holly & the team investigate a scam holiday booking and try to track down the fraudsters behind it.

When Claire booked a stay at a holiday villa for her family she had no idea that the person she’d booked with was a scammer. Alarm bells started ringing when the listing disappeared from the website & she feared she’d lost nearly £3,000.

Claire set out to get her money back and find out who was responsible for scamming her, so she contacted Consumer Fight Back.

Holly & the team enlist the help of the BBC’s Scam Interceptors to try to track down the fraudsters & consumer expert Jane Hawkes offers some tips on safely booking holidays.

Having heard Claire & Michelle’s stories, Holly & the team try to find out more about this type of scam and track down the people behind it.

BBC Scam Interceptors Mark & Harleen investigate the holiday company Claire sent almost £3,000 to & consumer expert Jane Hawkes shares tips on how to avoid scammers when you’re booking your next getaway.

On the BBC’s Scam Safe Week, Holly & the team investigate a scam holiday booking and try to track down the fraudsters behind it.

When Claire booked a stay at a holiday villa for her family she had no idea that the person she’d booked with was a scammer. Alarm bells started ringing when the listing disappeared from the website & she feared she’d lost nearly £3,000.

Claire set out to get her money back and find out who was responsible for scamming her, so she contacted Consumer Fight Back.

Billions of pounds of compensation has been set aside mis-sold car finance. If you bought a car before January 2021, consumer & motoring expert Scott Dixon explains what you need to know.

Graduates are being encouraged to ask for a refund of student loan repayments – have you got yours yet?

The team chats about cookies (not the edible kind) and asks what data we’re giving up when we click accept on the pop ups that appear on every website. Luckily, Mat Hasker from Get Safe Online is on hand to explain what cookies do, why they’re needed and why you might get ads for snowglobes in January.

If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk

Staff at an organisation in Northern Ireland that helps people with everything from debt to benefits have been targeted by a phising scam. Holly speaks to Eleazar, who was tricked into buying £400 of gift vouchers, and CEO of Advice NI, Bob Stronge, who the scammers impersonated. After discovering the scam, Advice NI reimbursed Eleazar but then were caught between the retailer & the voucher brand trying to get their money back.

If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk

After discovering strange charges on his bank statements, Norman found himself in a Bermuda Triangle of banking. Scammers had signed him up to subscription payments, which kept happening even after his bank issued him a new card. Listener Alex enlists the team’s help to get answers from an airline that owed her compensation for a delayed flight.

If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk