Clickthrough: A Total User Experience Podcast

By: Government Technology Insider
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  • Summary

  • Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.
    © 2024 Strategic Communications Group, Inc.
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Political Science
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Episodes
  • Ep 5: The Evolution of Federal Customer Experience

    Ep 5: The Evolution of Federal Customer Experience
    Aug 27 2024

    In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.

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    30 mins
  • Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation

    Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation
    Jul 11 2024

    In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.
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    28 mins
  • Ep 3: Designing Secure Systems with Cybersecurity and CX Principles That Drive Modernization

    Ep 3: Designing Secure Systems with Cybersecurity and CX Principles That Drive Modernization
    Jun 11 2024

    In this episode, we sit down with Matt Smith, Senior Advisor to the CISO at the Department of Homeland Security (DHS) and Kynan Carver, Cybersecurity Lead at Maximus to discuss how pursuing customer experiences (CX) and cybersecurity as a joint goal drives modernization.
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    29 mins

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