• CXER & THE GOOD LIFE chat show podcasts

  • By: Al Hughes
  • Podcast

CXER & THE GOOD LIFE chat show podcasts

By: Al Hughes
Listen for free

  • Summary

  • The CXER chat show podcast let's you listen to CX industry and contact centre experts about their journey's, their work, the industry and what comes next. It is a show full of great stories, industry insight and laughs along the way. THE GOOD LIFE chat show Podcasts are designed to bring you some joy. Real people with very real stories of overcoming the odds or sharing their experiences in the pursuit of THE GOOD LIFE! Touching on sensitive and often emotional topics and stories, listen to our guests remind us that anything is possible and there is a better life out there if we want it.
    Al Hughes
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Economics
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Episodes
  • CXER - S01E03. ERIKA TAYLOR-BECK. AN AMERICAN PERSPECTIVE!

    CXER - S01E03. ERIKA TAYLOR-BECK. AN AMERICAN PERSPECTIVE!
    Aug 22 2022

    Meet the brilliant Erika Taylor-Beck.

    An American contact centre VP with a passion for people, animals and a craving to run riot and flip tables.

    An expert in her field with an unshakable human touch and a desire to flip tables!

    Enjoy!
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    40 mins
  • THE GOOD LIFE S01E02 : Michelle Strong, CEO and founder of Michelle strong coaching.

    THE GOOD LIFE S01E02 : Michelle Strong, CEO and founder of Michelle strong coaching.
    Aug 11 2022

    Seriously, if a chat was going to lead you into a brighter weekend, this is right up there!


    Meet Michelle Strong.

    "I looked down and saw a rattlesnake"

    "Authenticity is THE most important thing ever...!"

    "I want to help women and men get out of their own way and become everything they're able to become and more!"


    This and more.

    Not to be missed.
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    42 mins
  • CXER: S01E02 : Jonathan Mantle. CEO of Complaints EQ.

    CXER: S01E02 : Jonathan Mantle. CEO of Complaints EQ.
    Aug 11 2022

    Join me with my guest on CXER this week, Jonathan Mantle as he guides us through his experience and thoughts around complaints handling and management in our industry.

    "Empathy is not a skill"

    "Our agents are not being trained correctly on Empathy"

    "I wanted to be an Ice Cream man!..."


    And more.

    Don't miss this funny and well advised complaints geek say it like it is.
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    31 mins

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