• CX Unplugged: Beyond the Silos - Episode 5

  • Feb 23 2024
  • Length: 1 hr and 2 mins
  • Podcast

CX Unplugged: Beyond the Silos - Episode 5

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  • Summary

  • Dive into the heart and MIND of Customer Success on Episode 5 of CX Unplugged! This time, featuring – Customer Success expert Rachel Provan and CX/Support & Service Consultant Shane Smith.


    Rachel and Shane will tackle many psychological biases and effects we are up against as leaders in today's fast-paced world. Whether you are a new leader, building an organization from the ground up, or want to explore what makes us (and our customers) tick, this episode is just for you. 


    This episode is for you if you:

    → are a CS professional and want to discover more about the challenges of the psychology of Customer Success  and Customer Experience

    → want insights into the psychological aspects impacting customer satisfaction and retention

    → are keen on organizational development of customer-centric businesses

    → want to learn strategic decision-making for evolving your organization.
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