• CX Trends 2024 | William Carson - How the call centre fits into brand impression

  • Jan 30 2024
  • Length: 25 mins
  • Podcast

CX Trends 2024 | William Carson - How the call centre fits into brand impression

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  • Summary

  • In this episode of our CX24 series on the IRIS Pod, Tom Darnell and William Carson of Ascensos, talk about the exciting changes in Customer Experience (CX) in 2024, the critical role call centres play in a brand strategy, and give us a sneak peek into what's coming next.
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