• CX Trends 2024 | Helen Manahan - Customer vulnerability

  • Feb 13 2024
  • Length: 33 mins
  • Podcast

CX Trends 2024 | Helen Manahan - Customer vulnerability

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  • Summary

  • In this episode of the CX24 series, Tom Darnell speak to Helen Beaumont Manahan about improving the customer experience by first improving the agent experience - find out how this works and why this works on the IRIS pod.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.