Gregorio Uglioni is an Associate Partner at Forward. He is based in Zurich, Switzerland.

Greg is focused on business transformation and service excellence. He is an outspoken commentator on LinkedIn about the CX and BPO industry in general and his online commentary led to Peter calling him for a conversation.

Greg also hosts the CX Goalkeeper podcast so he is another CX podcaster! Greg's podcast focuses on using the analogy of how a football team (soccer) works together to achieve success and applies this to the CX environment. How can customers and brands both win when they think carefully about their CX strategy?

https://cxgoalkeeper.com/podcast/

https://forwardwith.ch/

https://www.linkedin.com/in/gregorio-uglioni/

Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg.

Last year Peter saw the tkg vendor selection system, which has details of millions of FTEs working in BPO and CX services globally. The system can help companies find the right supplier based on a large number of variables - it's an independent and impartial advice service that helps CX executives find the best service provider at the right price.

Peter called Joel to talk about CX pricing and how to find the right partner.

https://www.linkedin.com/in/joelwalker/

https://welovetoknow.com/contact/

BONUS EPISODE: CX Transformation in 2025

At the start of 2025, Mark Hillary from CX Files joined Chris Hague from Yoummday and Lian Rowlands from Tayma Solutions to talk about CX trends in 2025.

This discussion was hosted by Yoummday and focused on some of the trends detailed in their CX Report 2025: “Transforming Customer Experiences: The AI Advantage Meets the Human Touch.”

https://www.linkedin.com/in/lian-rowlands-a26119/

https://www.linkedin.com/in/christopher-hague/

https://www.linkedin.com/in/markhillary/

https://www.yoummday.com/

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🎧 Listen to the original podcast here - youtu.be/dVl4V7NGvhA
⬇️ Download the report here - lnkd.in/efpQBjbP